In the latest episode of TecTalk, we had the pleasure of speaking with Hasmeet Kaur and Cedric Dackam from Mann+Hummel about the future of the automotive aftermarket and the critical role customer-centricity and AI will play in driving growth.
The automotive aftermarket has always been a space for innovation, and now, with the integration of OEMs into the aftermarket, the boundaries between the different steps of the value chain are blurring. According to Hasmeet and Cedric, this shift is not a threat, but rather a strategic opportunity for suppliers to rethink their approach and focus on the vehicle lifecycle from start to finish.
One of the central themes of the conversation was the growing importance of customer-centricity. In their roles at Mann+Hummel, Hasmeet and Cedric emphasised three key pillars: convenience, reliability, and competitiveness. They also highlighted how digitalisation and AI are enabling businesses to serve customers better and make data-driven decisions.
Additionally, the biggest growth opportunities for Mann+Hummel lie in geographies like Asia Pacific, the Middle East, and Africa, where markets are expanding rapidly. But beyond that, the real transformation will come through service innovation—offering customers the best possible service to simplify business processes and maximise value.
AI is already helping Mann+Hummel tap into the vast amount of existing data, both internal and external, to improve operational efficiency and make the right decisions at the right time. The takeaway? The future of the aftermarket is customer-focused, data-driven, and ripe for innovation.
Join us for this engaging discussion to learn how Mann+Hummel is staying ahead of the curve and leading the way in the digitalisation of the aftermarket.
Key topics discussed include:
• The role of AI in unlocking business potential and efficiency
• Growth opportunities in regions like Asia Pacific, the Middle East, and Africa
• Why service innovation is just as critical as product innovation for long-term success
• The importance of customer-centric strategies in driving business growth
• How the expansion of the OEMs into the Aftermarket offers opportunities for synergies
Tune in now:
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