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Digital Returns Process

Easily simplify your returns management

Make use of our standardised data format and automation to speed up your processes and make them more transparent to customers

Flexible but standardised workflows

We designed a process which gives you the control. Your customers demand for easy, quick and transparent services – what are you waiting for?

 

Standardised Data

A single standardised process for creating all your warranty or returns claims.

Easy to Use

Easily accessible and providing a transparent workflow to your customers.

Connectivity

Simply connect to any customer globally. Easily integratable to your own systems.

Optimise your warranty or return claim management

Aggregate all your claims on our standardised platform. Speed up your processes through automation and make use of instant response time. Globally in 52 countries.

Claim creation

Easy-to-use standardised form for warranty claims and logistic returns. Smart workflow with simple picture upload and fully customisable mandatory information.

Customer claim

All your customer claims in one place easy to investigate with the provided information and media. Validation of references and applications as well as optional request for goods return.

Optional

Goods return

Easy package identification and reception of the goods via QR code scan.

Settlement

Choose from various decision options and add your documents. Data transfer into the ERP system.

Approval process

Customisable receiver console to have relevant data in sight. Easy customer communication via chat and transparency of the current status. Final documentation of the technical analysis.

Defective parts

Single returns

Stock clearance

Yearly Transactions
Claim Senders
Claim Receivers
Countries Covered

Compare our plans

Weather you are a parts manufacturer or distributor we got you covered with the right TecCom Returns solutions to fulfill your needs.

 

Basic

Your starting tier for TecCom Returns. Quick and easy to setup.

*Except for France and UK. These countries are handled by our Partners GOLDA and PACT.

249€/Month

Professional

Boost your business with additional functionality.

*Except for France and UK. These countries are handled by our Partners GOLDA and PACT.

669€/Month

Premium

The ultimate experience. Take advantage of all features.

All from Professional plus:

*Except for France and UK. These countries are handled by our Partners GOLDA and PACT.

1 TecID/Unlimited: 1,625€/9,580€/Month

Basic

Your starting tier for TecCom Returns. Quick and easy to setup.

*Except for France and UK. These countries are handled by our Partners GOLDA and PACT.

FREE

Professional

Boost your business with additional functionality.

*Except for France and UK. These countries are handled by our Partners GOLDA and PACT.

125€/Month

Premium

The ultimate experience. Take advantage of all features.

All from Professional plus:

*Except for France and UK. These countries are handled by our Partners GOLDA and PACT.

3,850€/Month

“We want to enable our clients to act proactively and know the status of their cases at any time. With TecCom Returns they can create a new claim in less than two minutes.”

Sarah Schwarz
Global Business Process & Project Manager | TMD Friction

Ready for an automated and transparent returns process?

Streamline your returns management workflow for easy claim creation and an unparalleled level of transparency for your customers.