Easily simplify your returns management worldwide
With TecCom® Returns we offer a returns management solution which combines simplicity, efficiency as well as transparency for your customers and is easy to roll-out globally.
Quick & easy to use
We made returns handling so easy that you will wonder why you didn‘s start with it earlier. Experience a fast and intuitive returns management process in TecCom Returns.
Adaptable to your business
No matter if your business is big or small, located in only one region or globally spread, Returns is best suited for you. Simply customise it to your size and needs.
Great customer service
Get a big hug from your customers when they experience how transparent and fast you are dealing with their claims.
Bring your whole TecCom® customer base onto a newly designed & easy process
With our Returns module inside Order Manager Portal both replacement parts distributors as well as manufacturers experience returns management that is not time-consuming anymore.
A process which gives you the control, being flexible and yet, being based on a standard and easy workflow. Your customers demand for easy, quick and transparent services – what are you waiting for?
“We want to enable our clients to act proactively and know the status of their cases at any time. With TecCom Returns they can create a new claim in less than two minutes.”
Sarah Schwarz, Global Business Process & Project Manager
Connect everywhere
Globally available in different languages. Accessible from wherever you want
Integrate your systems
Connect your systems and benefit from the vast partner network on our platform
Transparent workflow
It is always clear what’s going on with your claims – both for you and for your customers
Enable your customers
With Returns your customers can easily register their claims by themselves
All data in one system
All relevant information is accessible in one place and kept inside the claim
Environment friendly
Actively reduce the number of parts being shipped around the globe
Streamline your returns process with TecCom Returns
Aftermarket parts return management is always a challenge for the automotive industry. Suppliers or big traders are connected to large networks of garages which serve the end consumers.
Our TecCom® Returns module offers a great standardised end-to-end solution that can be adapted by anyone independently of the IT system landscape they are running on.
Customer Claim
Receiving a warranty claim and starting your logistic return process
Approval process
Technical examination of the warranty claim, check of the logistic return and preparation of shipment
Settlement
Final decision of the approval process leading to compensation or rejection
“We have lately tested the new TecCom module Returns and I think, such a tool is definitely a need for the market. We know that reverse logistics are really a pain point for the whole industry.”
Marcelo Lopes, CIO
Fast processing & handling of your warranty claims
Self-managed easy features that offer ease of business irrespective of the size and backend IT systems
Save time
Generate your claim in approximately under three minutes
Well connected
Easy data entry from TecDoc® and OptiCat and compatible with your SAP interfaces
Customisable
Highly customisable solution to support you along the whole process
Easy communication
Talk directly to your trader or supplier via our integrated service chat support
Question? Talk to an expert about simplifying your warranty claims
Let one of our consultants walk you through on how TecCom Returns can streamline your returns management
Ease of use
Finally a fast and intuitive returns process
Adaptable
Simply customisable to your business needs
Customer satisfaction
Transparent & straightforward process