How CAC’s IT team Powers Smarter Supply Chains

With TecCom solutions forming the backbone of its IT infrastructure, Carl Christensen (CAC) has developed a centralized and scalable approach to managing supplier communication. Jesper Rasmussen, IT Integration and Data Specialist, shares how this setup has improved data flows and streamlined operations with their 95 TecCom suppliers — and beyond. He also stresses that the ability to automate processes in ordering, logistics, and warehousing depends on receiving accurate, high-quality data from their partners.

IT Leadership – Gaining efficiency through Integration

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When Jesper joined in 2017, CAC used an older TecCom setup with no online requests or express orders, just basic document handling and mostly manual processes. “We had stock order transfers and limited reverse messaging. It wasn’t ideal,” he recalls.

Today, TecCom Order is fully embedded into CAC’s ERP. This enables both automated and manual order handling, real-time availability checks, and express processing through direct integration into the TecCom Portal.

“Having TecCom Order in our ERP provides us flexibility, reliability, and real-time visibility for high-volume ordering and streamlined supplier coordination,” Jesper says.

Managing Complexity with One System

One of the key challenges CAC faced was managing dozens of vendor integrations — each with different formats, protocols, and requirements. This led to time-consuming individual setups and file transfers that slowed down operations. Jesper Rasmussen set out to eliminate this complexity by introducing a centralized solution.

“Having one system for communication with more than 95 TecCom suppliers is unique. It saves us from building and maintaining countless custom connections. What’s even better is that the structure is flexible enough to bring non-TecCom vendors into the same streamlined workflow,” Jesper explains.

Suppliers not yet using TecCom can still be integrated through data conversion, using formats like CSV that are adapted into TecCom-compatible structures. This allows CAC to apply the same efficient processes across its entire supplier base.

TecCom’s structure enables CAC to automate tasks, reduce manual uploads, and keep internal systems continuously updated with order confirmations, dispatch advice, and eInvoices.

Improving Logistics with Better Data

Many key TecCom Order features are proving essential in CAC’s day-to-day logistics. Being able to rely on an accurate dispatch advice has been a game-changer. When suppliers provide this information correctly, the receiving and unpacking process becomes significantly faster and more accurate. Packages no longer have to be opened to know what is inside. Today, with accurate dispatch data, goods can be stored without even cutting the tape.

The ability to automate processes is crucial for buyer organizations like CAC. But the prerequisite for doing this successfully is high-quality, accurate, and complete data from vendors. Jesper sees this as a real differentiator.

“When we get high-quality, reliable data from our supplier, our warehouse operations become much more efficient. This saves time and money.”
Jesper Rasmussen, CAC

Another promising tool is Open Order. It allows CAC to track open purchase orders and identify mismatches early. Although only a few suppliers currently support this feature, Jesper sees it as a critical step toward proactive supply chain management.

Advancing Automotive IT with Master Data and Stock Insights

CAC also leverages TecCom Managed Data, TecCom’s master data solution, to keep article data updated and integrate stock availability into its B2B platform. It’s another step toward real-time information sharing with partners and clients. While helping to align master data efficiently, it supports transparency and enhances the client-facing experience.

But Jesper’s vision doesn’t stop there. He also focuses on vendor enablement — ensuring that partners understand how to structure data properly and fully utilize TecCom’s capabilities.

“The tools to take spare part trading to the next level are there, but we need more suppliers to fully adopt them. It makes a big difference to efficiency on both sides.”

Strong Systems, Strong Partnerships: IT enables Growth

While Jesper is positive about TecCom’s impact, he emphasizes that supplier compliance and data quality are essential. For features like Dispatch Advice, Open Order, and eInvoice to deliver full value, suppliers must provide complete and accurate data — supported by smart implementation and automation through IT.

In the fast-paced Independent Automotive Aftermarket, IT is no longer just a back-end function — it’s a driver of business performance. Thanks to Jesper Rasmussen’s leadership and the adoption of TecCom solutions, CAC has built a scalable, future-ready infrastructure that enables growth across its partner network.

The ROI is clear: less manual work, faster processes, and greater confidence across departments.

“With TecCom, we’re more efficient, agile, and better equipped to serve partners and customers. That’s becoming increasingly important in our industry,” Jesper concludes.

With ongoing collaboration and a shared vision for digitization, CAC and TecAlliance are helping to shape a more connected and efficient aftermarket. Leaders like Jesper show what’s possible when people, platforms, and processes align.