Get help with TecAlliance products and services
Questions, bug reports, feedback — we’re here for it all. Our qualified team answers technical questions, gives information about TecAlliance products and services, and help troubleshoot any errors.
Just get in touch via our contact form, reach out to our first level support or find your local support partner below 📍
Support hotline
Weekdays from 09.00 am – 05.30 pm CET
Availability for TecCom hotline may vary by country. Learn more.
General
+49 2203 2020 2400
support.cgn@tecalliance.net
Contact TecDoc Support
CCU & VIO
+31 43 3088681
support-nl@tecalliance.net
Spain (TecDoc Catalogue)
+34 900 958 318
Turkey (TecDoc Catalogue)
+90 850 622 30 60
UK & IE
+44 203 936 8020
General
TecCom Phone Numbers
support.muc@tecalliance.net
Contact TecCom Support
General
+49 2203 2020 2408
support.wkh@tecalliance.net
Contact TecRMI Support
General
+49 2203 2020 2408
support.wkh@tecalliance.net
Contact TecFleet Support
Support Partners
BeNeLux
Help Desk Benelux
Belgium, Luxembourg
Tel. +49 (0)89 3212168188
support.muc@tecalliance.net
Czech Republic & Slovakia
Help Desk Czech Republic
Czech Republic, Slovakia
Tel. +420 774 425 202
support.cz@tecalliance.net
France
- for the FR customer using the Order Manager solution: +33 1 46 25 02 92 (GOLDA support partner)
- for all other French speaking customers (inside and outside of FR) +49 (0) 221 6600 – 114 – calls will be routed to our CGN French speaking team
Germany
Help Desk Germany
Austria, Germany, Switzerland
Phone +49 (0) 89 3212168188
support.muc@tecalliance.net
Hungary
Help Desk Hungary
Bulgaria, Croatia, Hungary, Macedonia, Romania, Slovenia
Phone +36 1-203 3474
support.hu@tecalliance.net
Ireland
Help Desk Ireland
Ireland
Phone 00353-15260072
support.cgn@tecalliance.net
Italy
Help Desk Italy
Italy
Phone 199 505 570
support.it@tecalliance.net
Nordics
Help Desk Norway
Norway
Phone +49 (0)89 3212168188
support.muc@tecalliance.net
Northern Ireland
Help Desk Northern Ireland
Northern Ireland
Tel. 0044-2039368020
support.cgn@tecalliance.net
Poland
Help Desk Poland
Poland
Phone + 48 221 168679
support.pl@tecalliance.net
Russia
Help Desk Russia
Russia, Belarus, Ukraine, Kazakhstan
Phone +7 495 006 4357
support.ru@tecalliance.net
Serbia & Montenegro
Help Desk Serbia, Montenegro
Serbia, Montenegro, Bosnia, Herzegovina
Phone +381 (0)11 23 10 182
podrska@AutoMARKET.rs
Spain & Portugal
Help Desk Spain
Spain, Portugal
Phone +49 2203 2020 2400
support.cgn@tecalliance.net
Turkey
Help Desk Turkey
Turkey
Phone 0850 622 30 60
support.tr@tecalliance.net
United Kingdom
Help Desk UK
England, Wales, Scotland
Phone 0044-2039368020
support.cgn@tecalliance.net
Rest of the world
Help Desk International
Rest of World
Phone +49 (0)89 3212168188
support.muc@tecalliance.net