Our online platform TecCom Returns in the TecCom Portal brings together workshops, parts dealers and manufacturers to standardize and optimize the returns and complaints process.
Workshops can use the solution free of charge to ensure streamlined management of warranty claims and returns, covering the entire process from registration to reimbursement – all in one system. TecCom Returns enables workshops to process their claims quickly and uniformly with parts dealers while maintaining a complete overview of their outstanding claims. In this way, workshops not only support their competitiveness, but also actively promote the improvement of parts quality.
Benefits for workshops
- Universal system, applicable for processes with all distributors and sources of supply
- Online access from anywhere, at any time
- TecDoc integration for effortless recording of article and vehicle data
- Transparent overview of all complaints and returns
- Reduced parts returns thanks to digital workflows
- Efficient coordination through integrated chat functionality
- Indirect increase in product quality
Benefits for distributors and parts manufacturers
- All advantages of the workshops and more
- Increased customer satisfaction due to fast workflows
- Reduction of returned goods by optimized process control
- Validation tools for comprehensive data checks
- Seamless forwarding of claims to own suppliers
- Fast response in quality management in the case of material defects
- Integration into various merchandise management systems
With TecCom Returns, workshops can create claims on the PC, tablet or smartphone. In order to use the solution free of charge, workshops can register on the TecCom portal.
Try it out
The use of TecCom Returns is very simple. The following instructions provide a quick overview:
Experience it in action (German)
Experience it in action (English)