Italian workshops are facing increasingly complex diagnostic challenges as modern vehicles become more technologically advanced. To support independent workshops in achieving faster, more reliable, and first‑time‑right repairs, we are excited to announce the launch of TecRMI Expert Support in Italy.
TecRMI Expert Support is a new technical assistance service that combines manufacturer‑compliant repair and maintenance data with direct access to a dedicated Italy‑based team of experienced master technicians. It is designed for workshops, spare parts distributors, and diagnostic tool providers who aim to deliver high‑quality, efficient repair outcomes.
A more effective approach to technical support
Unlike conventional technical hotlines that simply interpret existing documentation or propose general diagnostic paths, TecRMI Expert Support focuses on concrete solutions to real faults on real vehicles.
Each case is handled with a single objective: achieve a correct, verifiable, and validated repair.
Our technicians guide workshops throughout the entire diagnostic journey, evaluating measurement data, test results, eliminated hypotheses, and the precise steps taken until the fault is conclusively resolved. The aim is not to close tickets, it is to ensure successful, proven repair outcomes.
Clear benefits for the automotive aftermarket
With TecRMI Expert Support, workshops and partners gain measurable advantages:
- Faster diagnostics, even for complex or intermittent faults
- Higher first-time fix rates, reducing repeat visits and customer dissatisfaction
- Direct access to Italian technicians, supported by European-level expertise
- Confidence in validated repair paths, based on real-world proven solutions
- Improved workshop profitability, thanks to shorter repair times and fewer unnecessary part replacements
- Enhanced customer loyalty, for both workshops and distribution partners
Powered by TecRMI Verified Repairs
This hands‑on expertise is strengthened by TecRMI Verified Repairs, our continuously expanding knowledge base built from real workshop cases It contains more than 250,000 fault codes linked to validated repair solutions.
Every resolved case becomes structured, reusable knowledge, improving diagnostic efficiency across the entire network and supporting faster, evidence‑based decisions.
Built on decades of European experience
The Italian Expert Support team benefits from over 20 years of experience gained through advanced technical assistance services in Germany and Spain. These markets have helped refine our approach, establishing TecRMI Expert Support as a mature and field‑proven solution.
This expertise grew even further with the acquisition of Autotecnic in Spain in 2025, adding deep local know‑how and strengthening our European technical support framework. As a result, the Italian market gains immediate access to a well‑established, high‑performance service, not an experimental pilot.
“More than technical assistance”
“TecRMI Expert Support goes far beyond traditional technical assistance. By combining local Italian expertise with decades of experience from Germany and Spain, we help the aftermarket reduce diagnostic time, avoid repeat repairs, improve workshop profitability, and ultimately deliver higher service quality to end customers.”
Added value for distributors and tool providers
For spare parts distributors and diagnostic solution manufacturers, TecRMI Expert Support offers a powerful opportunity to strengthen customer relationships. By enabling workshops to resolve complex cases more efficiently and confidently, it enhances product value and supports long‑term loyalty.
Get started with TecRMI Expert Support
TecRMI Expert Support is now available across Italy. To learn more or request access: