TecCom Order is a leading B2B order management solution for spare parts manufacturers and distributors in the independent automotive aftermarket. It helps to manage the complexity of aftermarket ordering, where fragmented processes, manual work, and inconsistent communication can slow down fulfillment and increase errors. By standardising digital order exchange, TecCom Order improves transparency, reduces operational effort, and streamlines collaboration across trading partners.

TecCom Order is a standardised order management solution built for spare parts manufacturers and distributors in the independent automotive aftermarket. It helps manage the complexity of B2B ordering, where fragmented processes, manual work, and inconsistent communication can slow down fulfillment and increase errors. 

TecCom Order connects suppliers and buyers through standardised processes and consolidates transactions across business partners in one platform. This allows you to process orders faster, reduce operational effort, and deliver a more reliable customer experience. 

As part of the TecCom network, you can strengthen existing relationships and connect with new trading partners. Flexible integration options, from 24/7 online portal access to full ERP integration, make it easy to scale operations while maintaining efficient, standardised ordering processes. 

TecCom Order provides manufacturers with the tools to manage high volumes of aftermarket orders efficiently while maintaining consistent processes across all trading partners.  

• Standardised ordering processes – Receive and process orders in a consistent format across customers. This reduces manual handling and minimises errors.  

• Centralised transaction management – Manage large volumes of orders from multiple buyers in one platform, improving operational control and efficiency.  

• Flexible delivery management – Support customer-specific delivery options, including scheduled deliveries and dropshipping where required.  

• Order visibility and monitoring – Track order status and progress for all transactions to maintain transparency and respond quickly when needed.  

• Flexible integration options – Integrate TecCom Order directly with your existing ERP system or access the platform anytime online via the TecCom Portal, depending on your IT environment and operational needs.

TecCom Order connects manufacturers with thousands of buyers through standardised data formats and processes specifically designed for the independent automotive aftermarket. Orders are exchanged digitally through the TecCom network, ensuring consistent data structures and reliable communication between trading partners.  

Standardised processes and built-in quality checks help ensure that order information is complete, accurate, and efficiently processed. This reduces manual intervention, minimises errors, and enables smooth integration with existing ERP systems.  

As a manufacturer, you benefit from a large and continuously growing network of suppliers and buyers connected through TecCom. New business partners can be onboarded quickly, allowing companies to scale operations while maintaining standardised, high-quality order management across all relationships.  

Hundreds of spare parts manufacturers worldwide already rely on TecCom to manage their aftermarket order processes efficiently and at scale. By automating order exchange and standardising communication with customers, TecCom Order helps suppliers reduce manual effort, increase transparency, and handle high transaction volumes reliably.  

Companies such as M&D Group have improved order efficiency by streamlining order flows and reducing manual intervention through TecCom integration. Others, including Corteco and MEYLE, use the TecCom Excellence Programme to further optimise order processes, improve data quality, and ensure consistent standards for all their trading partners.

These examples demonstrate how TecCom helps manufacturers strengthen operational efficiency while scaling their aftermarket business. 

“TecCom has significantly improved the efficiency and transparency of our order processes.”  M&D Group → Read the success story  

“The TecCom Excellence Programme helped us achieve a higher level of process conformity and operational efficiency.”  Corteco → Read the success story  

“Through the TecCom Excellence Programme, we were able to further optimise our ordering processes and strengthen collaboration with our partners.”  MEYLE → Read the success story  

TecCom Order is a standardised ordering solution that helps distributors and wholesalers in the independent automotive aftermarket manage purchasing efficiently across multiple suppliers. Ordering spare parts from different manufacturers often involves fragmented processes, inconsistent data, and manual effort, making it difficult to maintain speed and accuracy while serving workshop customers.  

TecCom Order connects you with a large network of suppliers through standardised processes and data formats. Orders can be placed and managed across business partners in one platform, improving transparency and reducing operational complexity.  

This allows you to source parts faster, streamline procurement workflows, and respond more reliably to workshop demand. With flexible access options, from online portal to ERP integration, TecCom Order helps buyers scale purchasing operations while maintaining efficient and consistent order management.  

TecCom Order gives distributors and wholesalers the tools to manage purchasing across multiple suppliers efficiently while maintaining reliable service for workshop customers.  

• Multi-supplier ordering – Place and manage orders with multiple manufacturers through one standardised platform, reducing complexity and manual effort.  

• Availability and price checks – Check availability and pricing across connected suppliers to make faster and more informed purchasing decisions.  

• Centralised order management – Consolidate orders across suppliers in one system, improving operational control and efficiency.  

• Flexible delivery options – Use different delivery models, including scheduled deliveries and dropshipping directly to customers where required.  

• Order tracking and visibility – Monitor order status across suppliers to maintain transparency and respond quickly to customer needs.  

Flexible access options allow you to access the solution anytime online through the TecCom Portal or integrate it directly into existing ERP systems to fit your IT environment and workflows. 

TecCom Order connects distributors and wholesalers with a large network of spare parts manufacturers through standardised data formats and processes tailored to the independent automotive aftermarket. Orders are exchanged digitally through the TecCom network, ensuring consistent data structures and reliable communication between trading partners.  

Standardised processes and built-in quality checks help ensure that order information is accurate and complete before it is processed. This reduces manual corrections, minimises errors, and supports efficient order handling across suppliers.  

As a buyer, you benefit from an established and continuously growing network of manufacturers already connected to TecCom. New supplier relationships can be activated quickly, allowing you to expand sourcing options while maintaining efficient and consistent order processes.

Tens of thousands of distributors and wholesalers already rely on TecCom Order to manage purchasing across multiple suppliers efficiently and reliably. By automating order exchange and integrating TecCom into their IT environments, buyers reduce manual work, improve order transparency, and respond faster to workshop demand.  

Buyer organisations of all sizes use TecCom to streamline purchasing and strengthen supply chain efficiency. Examples include Jiménez Maña, CAC, and Arks Global, who successfully implemented  TecCom Order in their operations.

“TecCom Order allows us to integrate suppliers seamlessly into our systems and significantly improve order processing.” Jiménez Maña → Read the success story  

“TecCom saves us around ten hours of work every week.” Arks Global → Read the success story  

“With TecCom, our IT team can support smarter and more scalable supply chain processes.” CAC → Read the success story  

TecCom Order enables e-commerce platforms, webshops, and marketplaces to connect their ordering processes directly with a large network of spare parts suppliers. Managing orders across multiple suppliers often involves complex integrations, inconsistent data formats, and manual processing, making it difficult to scale e-commerce operations efficiently. 

TecCom provides standardised order exchange and reliable data structures tailored to the aftermarket. Orders placed through your webshop or marketplace can be processed seamlessly through the TecCom network, ensuring consistent communication with connected suppliers. 

This allows you to automate order handling, reduce integration complexity, and expand your supplier reach. By connecting to TecCom, e-commerce platforms can scale their offering, improve operational efficiency, and deliver a more reliable purchasing experience for customers. 

TecCom Order enables e-commerce platforms, webshops, and marketplaces to connect their ordering processes with suppliers through standardised and scalable integrations. 

• E-commerce integration – Connect your webshop or marketplace directly to the TecCom network to enable automated order exchange with connected suppliers. 

• Standardised order processing – Use consistent data formats and workflows to simplify supplier connections and reduce integration complexity. 

• Supplier network access – Connect with a large network of aftermarket suppliers and expand your product offering without complex individual integrations. 

• Automated order routing – Orders placed on your platform are automatically transmitted to suppliers through the TecCom network. 

• Order status visibility – Track order progress across suppliers to ensure reliable fulfillment and a better customer experience. 

Flexible integration options allow you to adapt TecCom Order to your platform architecture and operational workflows. 

TecCom Order connects your e-commerce platform or marketplace to a standardised network for order exchange in the independent automotive aftermarket. When customers place an order through your webshop or marketplace, the order information is automatically transmitted through the TecCom network using standardised data formats. 

This ensures that suppliers receive complete and consistent order data, enabling reliable and efficient processing without the need for custom integrations with each trading partner. Built-in quality controls help maintain high data quality and minimise errors throughout the order lifecycle. 

As an e-commerce operator, you benefit from seamless communication with connected suppliers and a scalable infrastructure that supports growing transaction volumes while maintaining efficient, automated order processing. 

TecCom is already trusted by a large and established network across the independent automotive aftermarket. Many suppliers and buyers connected to TecCom have integrated their e-commerce platforms or webshops with TecCom Order to automate order exchange and streamline fulfillment across trading partners. 

Marketplaces are also leveraging this connectivity. For example, ALZURA / Tyre24 integrates with TecCom to simplify B2B sales by connecting marketplace transactions with standardised order processing through the TecCom network. This approach allows platforms to scale supplier connectivity, reduce integration complexity, and provide a reliable ordering experience for customers while benefiting from an established aftermarket network. → Read the blog post about the partnership 

TecCom Managed Data enables manufacturers to provide article, pricing, availability, and regulatory data to buyers in a standardised and automated format across the independent automotive aftermarket. Buyers receive reliable, up-to-date information that supports faster purchasing decisions. Use of TecCom Managed Data improves processes including logistics, warehousing, and inventory management.

TecCom Managed Data helps spare parts manufacturers share article, pricing, and availability data with buyers in a standardised and automated format across the independent automotive aftermarket. Managing this information across different customers, systems, and platforms is often complex and time consuming. Manual updates, inconsistent formats, and fragmented distribution processes can lead to errors, delays, and missed sales opportunities.  

TecCom Managed Data simplifies this by turning data distribution into a scalable, streamlined process. Suppliers can provide purchase-relevant data once and distribute it in the required formats and update cycles to their customers. Built-in validation and standardised structures help ensure high data quality and reliable delivery.  

The solution also supports compliance with regulatory requirements in many markets, where manufacturers must provide information on hazardous materials, recycling, and product stewardship. By managing and distributing this data efficiently, you reduce manual effort, accelerate time to market for new and successor products, and ensure buyers always receive  accurate information for their ordering decisions.  

TecCom Managed Data gives manufacturers a reliable and scalable way to manage and distribute purchase-relevant data to aftermarket trading partners.  

• Centralised data management – Maintain article, pricing, and availability data in one place and distribute it efficiently to connected buyers.  

• Standardised data formats – Share information using standardised structures tailored to the independent automotive aftermarket, ensuring consistent and reliable data exchange.  

• Automated data distribution – Deliver updates automatically to multiple customers, reducing manual effort and ensuring buyers receive the latest information.  

• Customer-specific delivery – Provide data in the formats and structures required by individual trading partners and in adherence to agreed customer requirements.  

• Built-in validation and quality checks – Ensure data completeness and consistency before distribution, helping to maintain high data quality along the supply chain.  

Flexible integration options allow manufacturers to connect TecCom Managed Data directly to their internal systems and data management processes. 

TecCom Managed Data provides a structured process for collecting, validating, and distributing purchase-relevant data across the aftermarket network.  

1. Data sourcing – Manufacturers upload article, pricing, availability, and regulatory data once via standardised interfaces or system integration. Product data can also be synchronised with TecDoc Data: packaging and hazardous goods information flows to TecDoc, while article references, application data, and supplier details are fed back into TecCom Managed Data.

2. Data validation and processing – Before distribution, the data is validated against TecCom standards to ensure completeness and correct formatting. This reduces duplicate data maintenance, improves overall data quality, and ensures that your customers receive reliable and consistent information.  

3. Data delivery – Buyers can retrieve the information through flexible download options, including online TecCom Portal access, automated feeds, or API-based bulk requests. This allows efficient access to large datasets without generating excessive individual inquiries that could burden supplier systems. 

Major aftermarket manufacturers already rely on TecCom Managed Data to distribute purchase-relevant data efficiently to their customers. Companies such as MAHLE, TMD Friction, MANN+HUMMEL, MEYLE, Corteco, and ZF use the solution to provide standardised article, pricing, and availability data to the aftermarket. As a result, hundreds of buyers already benefit from reliable and consistent data to support their purchasing and operational processes.  

Suppliers report measurable improvements in efficiency and customer satisfaction.  

“With TecCom Managed Data, we can provide our customers with reliable pricing and product data while reducing manual effort.”  SKF → Read the success story  

“TecCom Managed Data helps us to deliver the right information to our customers faster and more consistently.” Triscan → Read the success story  

TecCom Managed Data helps distributors and wholesalers access article, pricing, and availability data from suppliers in a standardised, automated way across the independent automotive aftermarket. Obtaining this information from multiple suppliers is often time consuming and fragmented, involving manual requests, inconsistent formats, and repeated inquiries across purchasing, logistics, and warehouse teams.  

Instead of relying on manual processes, buyers gain structured and reliable access to purchase-relevant data directly from connected suppliers. Standardised data formats make it easier to integrate information into existing systems and workflows, helping purchasing teams make faster and more informed decisions.  

This approach supports better stock management, reduces manual corrections, and helps to avoid returns caused by incomplete or outdated information. With flexible download options and no dependency on a specific ERP system, you can use the data where it creates the most value while providing better service to your workshop customers.  

TecCom Managed Data gives buyers reliable access to supplier data needed to run efficient purchasing and operational processes.  

• Standardised supplier product data – Access article, pricing, availability, and regulatory information from multiple suppliers in consistent formats tailored to the automotive aftermarket, including details such as article numbers, pricing conditions, packaging units, and hazardous goods information. 

• Centralised data access – Retrieve  purchase-relevant data from multiple suppliers through one platform instead of managing numerous individual data requests.

• Flexible data retrieval – Access information through different download options, including automated feeds, portal access, or API-based bulk requests. 

• High data quality and validation – Built-in validation ensures that supplier data is complete and consistent before it reaches buyers.  

• Operational process optimisation – Reliable product and pricing data supports downstream processes such as purchasing, logistics, warehousing, and inventory management.  

By providing structured supplier data in a scalable way, TecCom Managed Data helps buyers reduce manual effort and improve efficiency across their operations. 

TecCom Managed Data gives buyers structured access to supplier data through a standardised and validated process.  

1. Data sourcing – Suppliers upload article, pricing, availability, and regulatory information to TecCom Managed Data through automated interfaces or system integrations. Product data can also be synchronised with TecDoc: packaging and hazardous goods information flows to TecDoc, while article references, application data, and supplier details are fed back into TecCom Managed Data. 

2. Data validation and processing – The platform applies TecCom standards and validation rules to check data completeness, structure, and formatting before distribution. This ensures that as a buyer you receive reliable and consistent information.  

3. Data delivery – Buyers can retrieve the data through flexible download options, including portal access, automated feeds, or API-based bulk requests. The bulk option allows large datasets to be accessed efficiently without generating thousands of individual supplier inquiries.  

TecCom Managed Data is already used across the independent automotive aftermarket to distribute structured article, pricing, and availability information between suppliers and buyers. Leading manufacturers such as MAHLE, TMD Friction, MANN+HUMMEL, MEYLE, Corteco, and ZF provide purchase-relevant data through TecCom, allowing distributors and wholesalers to access reliable supplier information in a standardised way.  

As a result, hundreds of buyers already benefit from consistent and validated supplier data for their purchasing and operational processes. Distributors and wholesalers use this information to improve purchasing decisions and streamline internal workflows. Reliable supplier data also supports downstream processes such as inventory planning, logistics, and warehouse management. This reduces manual effort while improving service levels for your workshop customers.

TecCom Managed Data helps e-commerce platforms, webshops, and marketplaces access purchase-relevant supplier data in a standardised and scalable format. Building and maintaining online product offerings across many suppliers is often complex and resource-intensive. Data must be collected, updated, and harmonised across multiple sources. Inaccurate or outdated information can quickly lead to lost sales and poor customer experiences. 

TecCom Managed Data provides structured access to article, pricing, availability, and regulatory information directly from connected suppliers. Instead of managing numerous individual data requests, platforms receive consistent data through standardised formats and automated delivery.  

This allows you to integrate reliable supplier information into your online offering, reduce manual effort, and keep purchase-relevant data up to date. The result is greater operational efficiency, fewer errors, and a better purchasing experience for your online customers. 

TecCom Managed Data provides e-commerce platforms, webshops, and marketplaces with reliable automotive aftermarket supplier data to power scalable and accurate online product offerings. 

• Standardised supplier product data – Access article, pricing, availability, and regulatory information from multiple suppliers in consistent formats tailored to the automotive aftermarket, including details such as article numbers, pricing conditions, packaging units, and hazardous goods information.

• Multi-supplier data sourcing – Retrieve purchase-relevant supplier product data from many connected manufacturers through one platform instead of managing multiple individual supplier integrations.  

• Bulk data access via API – Use API-based bulk requests to retrieve large datasets efficiently without generating thousands of individual inquiries to supplier systems.  

• High data quality and validation – Built-in validation ensures that pricing, availability, and product data is complete, structured, and ready to be used in online catalogues and pricing systems. 

• Scalable platform integration – Feed standardised automotive aftermarket product and pricing data directly into e-commerce platforms to support accurate product listings, pricing, and availability across your online offering.  

TecCom Managed Data provides e-commerce platforms and marketplaces with structured access to supplier data through a standardised and scalable process. 

1. Data sourcing – Suppliers provide article, pricing, availability, and regulatory information to TecCom Managed Data through automated interfaces or system integrations. Where available, product information can also be synchronised with TecDoc Catalogue data to ensure consistency between catalogue content and operational purchasing data. 

2. Data validation and processing – TecCom standards and validation rules ensure that supplier data is complete, structured, and formatted consistently before distribution. This helps ensure reliable information for online catalogues, pricing engines, and availability displays. 

3. Data delivery – E-commerce platforms can retrieve the data through flexible delivery options, including automated feeds, online portal access, or API-based bulk requests. Large datasets can be integrated efficiently without generating thousands of individual supplier inquiries, supporting scalable and automated e-commerce operations.

TecCom Managed Data is already used across the independent automotive aftermarket to distribute structured product, pricing, and availability data between suppliers and buyers. Leading manufacturers such as MAHLE, TMD Friction, MANN+HUMMEL, MEYLE, Corteco, and ZF provide purchase-relevant data through TecCom Managed Data, making standardised supplier information available across the network.  

Many distributors and wholesalers already use TecCom Managed Data to power their e-commerce platforms and webshops. This enables them to scale their online product offering efficiently while ensuring accurate product listings, pricing, and availability information.

In addition, selected marketplaces such as Alzura/Tyre24 have joined the TecCom network to access standardised supplier data and deliver reliable, up-to-date information to their online customers.

Transform your returns and warranty processes into a fully connected digital experience. TecCom Returns brings manufacturers, distributors, and workshops together through standardised workflows in one connected environment. Linked directly to TecCom Order transactions, it enables faster claim handling, greater transparency, and seamless communication across the aftermarket value chain.

TecCom Returns helps manufacturers and other claim receivers to simplify warranty and returns management across the independent automotive aftermarket. Handling return and warranty claims manually is often slow, inconsistent, and resource intensive. Information arrives through different channels and processes vary by customer. Limited visibility can delay decisions, increase effort, and reduce customer satisfaction.  

A standardised digital workflow replaces this complexity by allowing claims to be received, reviewed, and processed end-to-end in one system. Claims are captured in the TecCom  platform and linked directly to the original order, together with relevant order information, attachments, and status updates. This makes it easier to investigate cases and respond quickly. Customisable workflows, real-time communication, and integration with internal systems bring greater automation and control. 

As a claim receiver, you benefit from reduced process costs, faster response times, and a smoother customer experience while efficiently scaling returns management. 

TecCom Returns gives manufacturers and other claim receivers the tools to manage return and warranty claims efficiently while maintaining clear communication with customers. 

• Order-linked claim handling – Claims are directly connected to the original order in TecCom Order, providing immediate access to relevant transaction data.

• Standardised claim submission – Receive claims in a consistent digital format with all required information and attachments. 

• Centralised claim management – Process and monitor all claims on one platform. This improves transparency and operational control. 

• Configurable workflows – Define company-specific rules, approval steps, and response processes to handle different claim types efficiently. 

• Status tracking and communication – Share claim status updates and communicate directly with claim senders to accelerate resolution. 

Flexible integration options allow TecCom Returns to connect with internal ERP or service systems, improving claims processing across your organisation. 

TecCom Returns digitises the entire return and warranty claim process and connects it directly to the original order transaction in TecCom Order.  

1. Claim submission : Distributors, wholesalers, or workshops submit claims through the TecCom online portal. As the claim is linked to the original order, key transaction data is already available, ensuring that claims are complete and easy to verify.  

2. Claim processing : Claims are routed automatically according to predefined workflows and business rules. As a claim receiver, you can review the case, request additional information, approve or reject claims, and communicate directly with the sender.  

3. Resolution and transparency : Claim status and decisions are visible to all parties in real time. This transparency reduces delays, improves coordination with partners, and helps you process cases more efficiently.  

Thousands of claim senders and receivers are already connected through TecCom Returns, while the number of processed warranty and returns claims continues to grow each year as more aftermarket companies digitise their workflows. The platform helps manufacturers to standardise communication with trading partners and manage claims efficiently across the network.  

Leading aftermarket manufacturers user TecCom Returns to streamline complex global  returns processes. 

MAHLE consolidated different regional claim systems into one standardised solution using the TecCom platform. This created greater transparency and consistency in their worldwide claim handling. 

TMD Friction digitised previously manual claim communication with its customers. This brought faster processing and more efficient collaboration with distributors and wholesalers.  

“TecCom Returns allows us to handle claims in a standardised way across markets and improve transparency for all partners.” MAHLE → Read the success story  

“By digitising our returns processes, we significantly improved efficiency and collaboration with our customers.” TMD Friction → Read the success story  

TecCom Returns helps distributors and wholesalers to simplify the way they submit and manage return and warranty claims across the independent automotive aftermarket. Handling claims manually often involves emails, phone calls, and different supplier portals, making the process slow, inconsistent, and difficult to track. 

With TecCom Returns, claims are submitted digitally through a standardised workflow and are directly linked to the original order in TecCom Order. This ensures that the relevant order information is already available, reducing manual data entry and helping claims reach the right manufacturer quickly. 

The platform also provides full transparency on claim status and communication with suppliers throughout the process. This allows you to resolve issues faster, reduce administrative effort, and keep workshop customers informed. The result is a more efficient returns process, improved collaboration with suppliers, and better service for your downstream customers. TecCom Returns is free of charge for claim senders. 

As a distributor or wholesaler, TecCom Returns provides you with a structured and efficient way to manage returns and warranty claims with suppliers. 

• Standardised claim submission – Submit claims in a consistent digital format, including all required information and supporting documents. 

• Order-linked claims – Claims are directly connected to the original order in TecCom Order, ensuring accurate data and reducing manual entry. 

• Centralised claim management – Track and manage all claims across suppliers in one platform instead of multiple communication channels. 

• Status visibility and communication – Monitor claim progress in real time and communicate directly with suppliers to speed up resolution. 

• Configurable processes – Support different supplier requirements and claim types through structured workflows and standardised communication. 

This helps you to reduce administrative effort, improve transparency, and resolve claims more efficiently across your supplier network.  

TecCom Returns connects distributors and wholesalers with manufacturers through a standardised digital process for handling return and warranty claims. 

1. Claim submission – When a return or warranty issue occurs, you can create a claim free of charge directly in TecCom Returns. As the claim is linked to the original order in TecCom Order, the relevant transaction data is already available, reducing manual entry and ensuring accuracy. 

2. Claim processing – The claim is automatically routed to the responsible manufacturer according to predefined workflows. You can add supporting documents, communicate directly with the supplier, and provide additional information if required. 

3. Resolution and transparency – Claim status updates and decisions are visible in the platform, allowing you to track progress and keep workshop customers informed throughout the process.

Thousands of claim senders and receivers are already connected through TecCom Returns, while the number of processed warranty and return claims continues to grow each year as more aftermarket companies digitise their workflows. Manufacturers across the TecCom network are increasingly standardising their claim handling by using the platform.  

Leading suppliers such as MAHLE and TMD Friction use TecCom Returns to simplify collaboration with their aftermarket partners.

MAHLE consolidated different regional claim systems into one standardised solution using the TecCom platform. This brought greater transparency and consistency in MAHLE's worldwide claim handling.

TMD Friction digitised previously manual claim communication with its customers. This resulted in faster processing and more efficient collaboration with distributors and wholesalers.  

“TecCom Returns allows us to handle claims in a standardised way across markets and improve transparency for all partners.” MAHLE → Read the success story 

“By digitising our returns processes, we significantly improved efficiency and collaboration with our customers.” TMD Friction → Read the success story 

TecCom Returns helps e-commerce platforms, webshops, and marketplaces manage return and warranty claims with suppliers in a structured and scalable way across the independent automotive aftermarket. Handling returns from online orders can quickly become complex, especially when products come from multiple suppliers with different claim processes and communication channels. Manual coordination, missing order references, and limited status visibility can slow down resolution and affect the customer experience. 

Through integration with the TecCom network, your platform connects directly to a standardised digital returns process used by suppliers across the aftermarket. Claims can be linked to the original order in TecCom Order, ensuring that relevant transaction data is already available when a returns or warranty case is submitted. 

As a result, you can automate claim submission, improve transparency, and resolve returns faster while providing a reliable and efficient experience for your online customers. TecCom Returns is free of charge for claim senders. 

When integrated with your e-commerce platform or marketplace, TecCom Returns provides a structured and scalable way to manage returns and warranty claims across multiple suppliers. 

• Standardised claim submission – Submit return and warranty claims to suppliers through one consistent digital process, including all required information and attachments. 

• Order-linked claims – Claims are connected directly to the original order in TecCom Order. This ensures accurate transaction data and reduces manual entry. 

• Multi-supplier claim handling – Manage claims across many connected manufacturers through one platform instead of coordinating separate processes. 

• Status transparency – Track claim progress and decisions in real time to keep your operations and customers informed. 

• Platform integration – Integrate TecCom Returns with your e-commerce system to automate claim handling and streamline communication with suppliers. 

This enables faster claim resolution and reduces operational effort. The result is a reliable post-sale experience for your online customers. 

TecCom Returns connects your e-commerce platform or marketplace with a standardised network for managing returns and warranty claims across suppliers.  

1. Claim submission – When a customer reports a returns or warranty issue, the claim can be created directly through your platform, free of charge for claim senders, and transmitted to TecCom Returns. Because the claim is linked to the original order in TecCom Order, the relevant transaction data is already available, ensuring accurate and complete claim information. 

2. Claim processing – The claim is automatically routed to the responsible supplier according to predefined workflows. Supporting documents, images, and additional information can be shared digitally to speed up evaluation. 

3. Resolution and transparency – Claim status updates and decisions are available in one central location, helping you track progress and keep customers informed throughout the returns process.

Thousands of claim senders and receivers are already connected through TecCom Returns, while the number of processed warranty and returns claims continues to grow each year as more aftermarket companies digitise their workflows. This growing network ensures that e-commerce platforms, webshops, and marketplaces can connect with suppliers who already support standardised digital returns handling.  

Leading aftermarket manufacturers use TecCom Returns to streamline complex global returns processes. 

MAHLE consolidated different regional claim systems into one standardised solution using the TecCom platform. This created greater transparency and consistency in their worldwide claim handling.

TMD Friction  digitised previously manual claim communication with its customers. This brought faster processing and more efficient collaboration across its distribution network. 

“TecCom Returns allows us to handle claims in a standardised way across markets and improve transparency for all partners.” MAHLE → Read the success story  

“By digitising our returns processes, we significantly improved efficiency and collaboration with our customers.” TMD Friction → Read the success story  

TecCom Returns helps workshops handle return and warranty claims with parts suppliers in a simple and transparent way across the independent automotive aftermarket. Managing claims manually often requires emails, phone calls, or different supplier and distributor portals, which can slow down the process and make it difficult to track the status of a return. 

These fragmented processes are replaced by the standardised digital TecCom Returns workflow for submitting and tracking claims. As claims can be linked directly to the original order in TecCom Order, relevant order information is already available, reducing manual entry and helping suppliers review cases faster. 

Workshops can create claims easily, attach photos or documents, and follow the progress of each case in one place. Best of all, TecCom Returns is free to use for workshops as claim senders, allowing you to resolve returns more efficiently while saving time and administrative effort. 

As a workshop, TecCom Returns gives you a simple and efficient way to submit and manage return and warranty claims with your trading partners in the aftermarket supply chain. 

• Easy claim creation – Submit claims quickly through a guided digital process that ensures all required information is included. 

• Order-linked claims – Claims can be connected directly to the original order in TecCom Order, reducing manual entry and helping partners review cases faster. 

• Attachments and media files – Add photos, documents, or other supporting materials to clearly document the issue and support claim evaluation. 

• Clear claim overview – View all claims and their status in one place, helping you track progress and avoid unnecessary follow-ups. 

• Real-time communication – Communicate directly with your trading partners through the integrated chat to clarify questions and resolve claims more quickly. 

Together, these capabilities make it easier to manage returns, save time in daily operations, and keep your workshop running smoothly. 

TecCom Returns allows workshops to submit and track return and warranty claims in a simple digital process. 

1. Quick start – Your register your workshop on the TecCom Portal to start using TecCom Returns free of charge as a claim sender. The portal is accessible via a web browser, so no special software installation is required.  

2. Claim creation – When a return or warranty case occurs, you just create a claim in the portal and link it to the original order. You can add details of the claim and attach photos or documents to support your request. 

3. Claim processing and tracking – The claim is automatically sent to the responsible trading partner. You can track its status, receive updates, and communicate directly through the platform until the case is resolved. 

Thousands of claim senders and receivers are already connected through TecCom Returns, while the number of processed warranty and return claims continues to grow each year as more aftermarket companies digitise their workflows. With TecCom Returns, workshops can interact with many distributors and manufacturers through a standardised digital returns process.  

Leading manufacturers such as  MAHLE and TMD Friction  use TecCom Returns to simplify collaboration with their aftermarket partners. By consolidating regional claim systems and replacing manual communication with standardised digital workflows, they have improved transparency and speed in claim handling.

As a result, workshops benefit from clearer communication, faster claim decisions, and a more transparent returns process when working with partners connected to the TecCom network.  

“TecCom Returns allows us to handle claims in a standardised way across markets and improve transparency for all partners.” MAHLE → Read the success story  

“By digitising our returns processes, we significantly improved efficiency and collaboration with our customers.” TMD Friction → Read the success story