TecRMI Expert Support enables parts distributors to extend their service offering by providing workshops with direct access to professional technical assistance. Workshops receive guidance from experienced diagnostic specialists when dealing with complex faults, unfamiliar systems, or challenging repair scenarios.

Modern vehicles combine complex electronics, advanced diagnostics, and rapidly evolving technologies. Even experienced technicians can encounter problems that require deeper technical expertise.

TecRMI Expert Support enables parts distributors to extend their service offering by providing workshops with direct access to professional technical assistance. Through experienced diagnostic specialists, workshops receive guidance when dealing with complex faults, unfamiliar systems, or challenging repair scenarios. 

By offering expert support alongside parts supply and digital workshop solutions, distributors can strengthen their role as trusted partners in the daily operations of their workshop customers. 

TecRMI Expert Support allows you to provide workshops with: 

• Access to experienced automotive diagnostic specialists 

• Support for complex diagnostics and troubleshooting 

• Assistance with electronic systems and advanced vehicle technologies 

• Guidance on OEM-compliant repair procedures 

• Support for challenging or unfamiliar repair scenarios 

• Knowledge built from real-world technical assistance and diagnostics 

This service complements other TecRMI solutions such as our repair data and Verified Repairs. 

When workshops encounter complex faults that cannot be resolved through standard repair information, they can request support from TecRMI technical experts. 

The expert team analyses the issue using diagnostic data, repair documentation, and real-world experience to guide the workshop toward the most effective repair approach. 

When integrated into your service portfolio, this creates a powerful support structure where workshops rely on your ecosystem not only for parts and tools, but also for technical expertise and problem resolution. 

TecRMI Expert Support helps distributors: 

• Strengthen long-term workshop relationships 

• Increase workshop loyalty and retention 

• Support successful repairs and reduce vehicle downtime 

• Differentiate through technical expertise and service quality 

• Increase trust in your organisation as a technical partner 

When workshops know they can rely on you not only for parts but also for expert technical guidance, your support becomes an essential part of their daily operations. 

Modern vehicles are becoming increasingly complex, with advanced electronics and rapidly evolving technologies. Even experienced technicians can face challenges that go beyond standard repair information.

TecRMI Expert Support gives your workshop direct access to experienced technical specialists.

Whether you are dealing with complex faults, unfamiliar symptoms, or challenging repair scenarios, our experts provide clear guidance to help you find the right solution faster.

Reduce downtime, avoid trial-and-error, and complete repairs with confidence.

With TecRMI Expert Support, your workshop benefits from:

• Direct access to experienced automotive diagnostic specialists

• Support with complex diagnostics and troubleshooting

• Assistance with electronic systems and advanced vehicle technologies

• Guidance on OEM-compliant repair procedures

• Help with challenging or unfamiliar repair scenarios

• Insights based on real-world technical cases and diagnostics

This service complements other TecRMI solutions such as our repair data and Verified Repairs. 

When your workshop encounters complex faults that cannot be solved using standard repair information, you can request support directly from TecRMI technical experts.

Our specialists analyse your case using diagnostic data, repair documentation, and real-world experience to guide you to the most effective repair solution.

You benefit from clear, practical recommendations that help you resolve issues faster and get vehicles back on the road.

TecRMI Expert Support helps workshops to:

• Reduce vehicle downtime and keep operations running efficiently

• Solve complex repairs faster and with greater accuracy

• Avoid unnecessary trial-and-error and repeated work

• Improve repair quality and customer satisfaction

• Build confidence when working on new and advanced vehicle technologies

With reliable expert support, your workshop can handle even the most challenging repair cases with confidence.

TecDoc Data Service provides a range of specialised services that help parts manufacturers prepare, standardise, enrich, and maintain product and catalogue data within the TecDoc ecosystem.

From onboarding product data to quality analysis, customised data packages, OE data mapping, and tyre data conversion, these services help manufacturers improve data quality, streamline data management processes, and maximise product visibility across the automotive aftermarket.

TecDoc Data Services supports the processing, standardisation, onboarding, and updating of catalogue and product data within the TecDoc Eco System. By combining data onboarding services, tailored analyses, customised data packages, OE data mapping, and tyre data conversion, TecDoc Data Services helps simplify product data processes while improving data quality and market visibility. (Open to learn more)

Making products easily accessible at the point of sale requires accurate, standardised, and continuously maintained catalogue data. At the same time, varying data requirements, formats, and maintenance processes can make product data management complex and time-consuming.

TecDoc Data Service supports parts manufacturers with the onboarding, processing, maintenance, and optimisation of product data within the TecDoc ecosystem. Depending on individual requirements, TecDoc experts can manage specific tasks or support the entire process.

From data onboarding and quality analysis to customised data packages, OE data mapping, and tyre data conversion, TecDoc Data Service helps manufacturers improve data quality, reduce manual effort, increase product visibility, and ensure that their data is ready for use across the automotive aftermarket.

TecDoc Data Service provides specialised services for processing, analysing, standardising, and maintaining catalogue and product data.

Data onboarding service: Onboard or update catalogue data in TecDoc and achieve Official or Certified / Premier Data Supplier status. The service includes:

• Establishing linkages to standardised product names (generic articles), attributes, and vehicle data

• Converting data for TecDoc solutions and data packages

• Supporting data quality improvements and compliance with TecDoc standards

Individual data reports: Detailed catalogue data analyses that identify data gaps and provide tailored insights based on your own data or competitor data.

Individual data packages: Customised catalogue datasets tailored to your specific requirements, beyond standard export formats.

OE data mapping service: Additional linking targets and OE references based on TecDoc OE parts research, including analysis and delivery of extended datasets.

Tyre data onboarding and updates: Conversion of tyre data into the TecDoc standard. This includes data onboarding and updates using TecDoc Tyre Data.

Preview catalogue validation: Validation of product data in a preview catalogue that mirrors the live TecDoc Catalogue.

TecDoc Data Services combines data processing, standardisation, validation, and TecDoc expertise to support the onboarding, maintenance, and optimisation of product data within the TecDoc ecosystem.

Submit your data: Provide catalogue, product, tyre, or spare parts data for onboarding, updates, analysis, or conversion.

Process and standardise: Data is converted into TecDoc standard format and enriched with the required classifications, attributes, vehicle linkages, and OE references.

Validate and optimise: Data quality is reviewed and validated, including checks within a preview catalogue environment that mirrors the live TecDoc Catalogue.

Analyse and deliver: Catalogue data can be analysed to identify gaps and improvement opportunities. The resulting data can be delivered as customised datasets, reports, or export formats tailored to your requirements.

This enables:

Data onboarding → onboarding and updating catalogue data into the TecDoc ecosystem

Data standardisation → conversion into TecDoc standard formats

Data quality improvement → support for Certified and Premier Data Supplier status

Data analysis → identification of catalogue data gaps

OE mapping → extended linking targets and OE references

Customised delivery → tailored data packages and export formats

Expected outcomes include:

• Direct access to TecDoc data expertise

• Improved data quality and standardisation of product information

• More efficient data onboarding and update processes

• Early validation through a preview catalogue that mirrors the live TecDoc Catalogue

• Enhanced product coverage through OE data mapping and linking services

• Tailored data solutions aligned with specific business requirements

TecDoc Data Service helps manufacturers optimise product data, simplify data management, improve product visibility, and accelerate the delivery of high-quality catalogue information across the TecDoc ecosystem.

TecCom Consulting Services help parts manufacturers, distributors, and e-commerce platforms to integrate TecCom solutions seamlessly into their existing IT environments. With expert guidance and flexible integration approaches, businesses can connect order, data, and returns processes efficiently while adapting integration levels to their technical and operational requirements.

TecCom Consulting Services support parts manufacturers, distributors, and e-commerce platforms in integrating TecCom solutions seamlessly into their existing IT environments. Connecting order, data, and returns processes across systems can be complex, especially when different ERP landscapes, legacy systems, and integration requirements need to be aligned.

Our dedicated team of integration experts works closely with you to design and implement the right setup for your business. Whether you require a fully automated ERP integration, a hybrid approach, or a fast, web-based entry option, TecCom offers flexible integration levels to match your technical environment and operational needs.

Transforming and optimising your order management does not mean that you need to replace or upgrade your entire ERP system. Instead, we help you choose the level of integration that suits your organisation, ensuring a smooth implementation and a scalable foundation for your digital aftermarket processes.

TecCom Consulting Services provide end-to-end support to design, implement, and optimise your TecCom integration across different IT environments.

• Integration assessment and consulting – Our experts analyse your IT landscape, processes, and requirements to identify the most suitable digitalisation and integration approach for your business.

• Design and setup guidance – We work with you to design the right integration level and scenario, including message types, formats, and communication interfaces, tailored to your operational needs.

• Implementation and system integration support – Our team supports the technical integration of TecCom solutions into your ERP or backend systems, including project support, error analysis, configuration, and accelerating partner connections.

• Ongoing support and optimisation – Our experts continuously support and optimise your setup, including certification, training, and analytics services, to ensure scalability, performance, and alignment with TecCom standards.

This enables you to implement TecCom efficiently, reduce project complexity, and build a future-proof integration setup.

TecCom Consulting Services follow a structured approach to guide you from initial assessment to a fully operational and optimised integration up to further support during live operation.

1. Assess – Our experts evaluate your existing IT landscape, business processes, and integration requirements. This includes analysing ERP systems such as SAP (SAP R/3, S/4HANA), Microsoft Dynamics, or other backend systems, as well as existing interfaces and data flows. Based on this, we define the most suitable integration approach and level.

2. Implement – We support the technical setup and integration of TecCom solutions into your environment. This can range from manual interfaces over standard interfaces and EDI connections to fully automated ERP integrations, ensuring reliable data exchange and seamless process alignment across your systems and trading partners.

3. Optimise – After go-live, we continuously support and refine your integration. By monitoring performance, ensuring compliance with TecCom standards through certification, and adapting to new requirements, we help you maintain a high-quality setup. Analytics and ongoing optimisation enable you to expand integration capabilities, scale your operations, and ensure long-term efficiency.

With over 25 years of experience in the independent automotive aftermarket, TecCom has successfully delivered hundreds of integration projects across manufacturers, distributors, and digital platforms. Our consulting services are backed by a dedicated team of integration experts who specialise in connecting TecCom solutions with a wide range of enterprise systems. 

We bring deep expertise in integrating with leading ERP systems such as SAP (including SAP R/3 and S/4HANA) and Microsoft Dynamics F&O as well as other backend and middleware environments. In addition, TecCom works closely with a network of Certified Solution Integrators, whose ERP and webshop systems are already validated for TecCom integration. 

These certified systems follow strict validation and continuous revalidation processes to ensure up-to-date technical standards and reliable performance. This ecosystem enables smooth integration within your existing environment and reduces implementation effort.