我们随时为您服务。

客户支持 

TecAlliance 客户支持为所有客户提供第一和第二阶段技术支持。 

合格的工作人员将回答技术问题、提供有关 TecAlliance 产品和服务的信息并帮助排除任何错误。 

高级支持 

客户如果希望获得更加快速、更加个性化和更加综合性的服务我们现在可以提供可选的高级支持

外包保养支持 

您还可以选择完全外包所有 TecAlliance 软件组件的保养和维护。通过外包保养支持TecAlliance 员工可以执行所有系统保养任务例如管理服务器和组件、进行更新、安装补丁和故障排除等。 

无论哪种选择您都可以直接连线您的个人联系点。然后,我们将快速而专业地找到技术问题的答案和任何故障或错误的解决方案。 

支持表 

支持热线 

支持团队的工作时间为星期一到星期五上午 8.00 到下午 6.30 

电话:+49 (0) 221 6600112
support.cgn@tecalliance.net 

..关于我们的产品: 

  • Analytics Manager 
  • Data Manager (DMM + PMD) 
  • OE Data 
  • TecDoc Catalogue 
  • TecDoc Catalogue Data 
  • TecDoc Reference Data 

电话:+49 (0) 221 6600500
support.wkh@tecalliance.net 

..关于我们的产品: 

  • Fleet Manager 
  • Repair and Maintenance Information (RMI) 

电话:+31 (0) 43 3088681
support-nl@tecalliance.net 

..关于我们的产品: 

  • Data Manager (CCU) 
  • Global Vehicle Table 
  • Vehicles in Operation (VIO) 

电话:+49 (0) 89 321216127*
support.muc@tecalliance.net 

..关于我们的产品: 

  • Order Manager

* 德国固定电话每通电话 0.06 欧元 | 使用条款 

支持合作伙伴

Help Desk Benelux
Belgium, Luxembourg
Tel. +49 (0)1805-65 65 56
support.muc@tecalliance.net

Help Desk Czech Republic
Czech Republic, Slovakia
Tel. +420 774 425 202
support.cz@tecalliance.net

support.sk@tecalliance.net

Help Desk France

  • for the FR customer using the Order Manager solution: +33 1 46 25 02 92 (GOLDA support partner)
  • for all other French speaking customers (inside and outside of FR) +49 (0) 221 6600 – 114 – calls will be routed to our CGN French speaking team
Help Desk Germany
Austria, Germany, Switzerland
Phone +49 (0)1802-832266*
support.muc@tecalliance.net
Help Desk Hungary
Bulgaria, Croatia, Hungary, Macedonia, Romania, Slovenia
Phone +36 1-203 3474
support.hu@tecalliance.net
Help Desk International
Rest of World
Phone +49 (0)1805-65 65 56
support.muc@tecalliance.net

Help Desk Ireland
Ireland
Phone 00353-15260072
support.cgn@tecalliance.net

Help Desk Italy
Italy
Phone 199 505 570
support.it@tecalliance.net

Help Desk Norway
Norway
Phone +49 (0) 1805 65 65 56
support.muc@tecalliance.net

Help Desk Poland
Poland
Phone +48 501 233 363
support.pl@tecalliance.net

Help Desk Russia
Russia, Belarus, Ukraine, Kazakhstan
Phone +7 495-940 7729
support.ru@tecalliance.net

Help Desk Serbia, Montenegro
Serbia, Montenegro, Bosnia, Herzegovina
Phone +381 (0)11 23 10 182
podrska@AutoMARKET.rs

Help Desk Spain
Spain, Portugal
Phone +34 902-195 857
soporte@tecalliance.net

Help Desk Turkey
Turkey
Phone 0850 622 30 60
support.tr@tecalliance.net

Help Desk UK
England, Wales, Scotland
Phone 0044-2039368020
support.cgn@tecalliance.net