After a long time, it is now possible again to hold customer meetings on an international level without restrictions. We have taken this opportunity and planned three TecCom User Groups in Europe for this year: Milan, Copenhagen and Barcelona. At the TecCom User Groups, our customers from trade and industry come together and discuss with us the latest TecCom solutions and developments as well as trends in the aftermarket industry.
Our European tour started in Milan on October 5, 2022, followed a week later by the User Group in Copenhagen on October 12, 2022. Last but not least, we welcomed our Spanish-speaking customers in Barcelona on October 19, 2022.
In all meetings TecCom Solutions and their new developments were presented. Since a lot has been happening in the TecCom world lately, we had a tight schedule filled with exciting topics. Topics included:
- TecCom Excellence Program: Certification and validation of message quality
- TXML5: New communication format with enhanced standards and functions
- TecCom Portal: New helpful features such as customizable dashboard and practical tips to facilitate workflows
- TecCom Open Orders: The way to cost-effective and automated Open Order Lists
- Single Sign On: One login for all solutions, including increased data security and convenience
- TecCom E-Invoicing: Tax compliant e-Invoicing solution for the global automotive aftermarket
- TecCom CMD: Standardized format for article and price lists as well as availability data
- TecCom Returns: The holy grail for returns and warranty management
The heart of the meetings were the lively discussions between the participants as well as the exchange between dealers and suppliers. The discussions provided valuable insights into the requirements in the field of e-commerce in the automotive aftermarket. These discussions could also be continued during the breaks with a pleasant atmosphere, a hot coffee and good food.
In addition, the direct exchange brought us closer to the needs of our customers and their individual wishes.
“It was great to meet our Customers in person again. Hearing suggestions and hints from them is paramount to make TecCom easier, faster, and more efficient at every release: we always work with our customers in mind, so their feedback is of an utmost importance. In addition, the Customer User Group is a great opportunity to build a network in front of a good lunch all together!”
Massimo Pozzoli, Sales Manager
“The user group Nordics was a full success. A small but fine group of well-connected partners and very open and constructive discussions.
We will definitively do it again.”
Jörg Schröder, Senior Sales Manager
“TecCom is present in the independent aftermarket business every day. That is why the regular meeting of TecCom suppliers and buyers is an exceptional opportunity to bring all topics affecting the use of the most important digital platform for the independent aftermarket to the table. We were able to count on 30 participants from suppliers and dealers and their valuable experience as TecCom users.
The TecAlliance team presented the market with everything that we are preparing in terms of digital solutions for the aftermarket and collected feedback from the users. This is very important to us and is used by our team to improve day by day.
Many thanks to the attendees for their participation!“
Carlos Nieto, Sales Manager
We are already looking forward to the following User Groups – next up is our DACH User Group in May 2023 in Frankfurt am Main. Until then, we will continue to work on new features to support our customers in their processes in the best possible way.
If you would like to learn more about the content of the User Groups or would like to join the next one yourself, please contact us at: firstname.lastname@example.org