Over the past months, we hosted a series of Customer Days across seven European locations: Amsterdam, Paris, Birmingham, Milan, Stuttgart, Madrid and Warsaw. Bringing together parts manufacturers, traders, and partners from the independent automotive aftermarket, the events created a platform for exchange, insights, and collaboration. The consistently strong participation confirmed the value of meeting customers locally and engaging in direct dialogue about the challenges and opportunities shaping the industry.
Presenting the Latest Developments Across TecDoc, TecRMI and TecCom
Across all locations, participants received detailed updates on recent enhancements in our solutions portfolio. Focus topics covered progress across the TecDoc, TecRMI and TecCom portfolios, including improvements in product data management, vehicle identification and repair information, as well as new capabilities supporting more efficient ordering and delivery processes.
Key Improvements Strengthening the TecDoc Ecosystem
In the TecDoc area, we shared a range of enhancements reflecting the continuous development of our data and product management solutions. The main focus was on TecDoc ONE, which is advancing with new features that support more efficient workflows and enable users to manage product information with greater consistency. Participants also received insights into the Data Receiver API, designed to support faster, more flexible and easier data integration. Further refinements covered multiple data areas, including enhanced reference data (KType+), OE Parts Research Data and Vehicles in Operation (VIO), which provide a broader and more accurate foundation for catalogue processes and analytics.
Deep Dive: TecRMI
In the TecRMI area, we highlighted the targeted data enhancements delivered in recent months, increasing the depth, consistency and completeness of our repair, maintenance and diagnostic information. For parts manufacturers, we presented our data solutions—including reverse data mapping and OE-compliant fitting instructions/procedures—which enable expansion into new channels and support error-free fitment. We also showcased two key workshop-oriented data solutions: TecRMI Verified Repairs, providing expert-validated real-world repair cases, and TecRMI Service Book, enabling manufacturer-compliant digital service book entries and service history requests through our portal using a single set of login details.
Deep Dive: TecCom
For TecCom, we showcased how we are shaping the next generation of order management with smarter, more connected processes. A key highlight was the TecDoc & TecCom logistics data alignment initiative, which streamlines how manufacturers and distributors exchange product, pricing and logistics information. Participants learned how this is supported by the TecCom Business Cloud and TecCom Managed Data. The cloud infrastructure enables easier data uploads, greater scalability and seamless web shop and ERP integrations. TecCom Managed Data simplifies the distribution of purchase-relevant information, such as prices, availability and delivery conditions, and also addresses regulatory needs by integrating hazmat and recycling details into the data flow. Together, these capabilities reduce manual effort, minimize compliance risks and speed up the order-to-returns process.
Understanding Customer Priorities Through Direct Discussion
Throughout all locations, the conversations with participants provided valuable insights into current operational challenges and the expectations of stakeholders in the independent automotive aftermarket. To capture these perspectives more directly, we included live surveys, breakout sessions and roundtables. The surveys delivered real-time feedback, while the smaller group formats encouraged more focused discussions on specific operational and market topics. The input we received reflects a broad range of priorities across different market environments and helps refine our solutions to better support day-to-day work in the industry.
Strengthening Partnerships and Moving Forward
The Customer Days in seven countries enabled us to connect with a broad range of businesses and perspectives, reinforcing existing partnerships and creating new ones.
We thank all participants for their contributions, constructive feedback and engagement throughout the series, which provide valuable input for the further development of our products and services. Looking ahead, we remain committed to staying closely connected with the aftermarket community and building on the momentum created during this year’s events.
