In the fast-paced world of the automotive aftermarket, staying ahead of trends and optimising operations are paramount to success. TecDoc Customer Days 2023 brought together industry leaders in three dynamic events in Copenhagen, Paris and Milan. Each event explored key topics and provided invaluable insights and strategies to shape the future of the aftermarket.
Copenhagen, Denmark – June: Unveiling Trends and Optimizing Operations
The journey began in the picturesque city of Copenhagen, where industry enthusiasts gathered to explore the latest trends in the automotive aftermarket. The focus of the event went beyond trend spotting to address the pressing need to reduce returns and effectively optimise product portfolios.
Attendees engaged in thought-provoking discussions on the use of technology to improve efficiency. Experts shared innovative strategies for analysing and optimising product portfolios, ensuring that companies can streamline their offerings for maximum impact. There was also a focus on reducing data delivery times to the TecAlliance, highlighting the importance of fast and accurate data exchange in today’s competitive environment.
The key takeaway from Copenhagen was a renewed emphasis on agility and adaptability. The aftermarket is evolving rapidly, and companies that embrace change and implement data-driven strategies are poised for success in this dynamic landscape.
Paris, France – November: TecDoc Standard and Data Quality Management
As autumn settled over Paris, industry leaders convened to delve into the intricacies of the TecDoc Standard, Instant Data Processing (IDP) and Data Quality Management (DQM). The event provided a deep dive into the backbone of TecDoc operations, highlighting the importance of standardised data and efficient data processing.
Discussions on the TecDoc Standard highlighted its importance as an industry benchmark that promotes interoperability and seamless collaboration between stakeholders. The session on Instant Data Processing highlighted the need for real-time data processing to enable companies to make informed decisions quickly. The spotlight then shifted to TecDoc DQM, which highlighted the key role of data quality in maintaining the integrity of the automotive aftermarket.
Paris echoed the consensus that adherence to the TecDoc Standard and rigorous data quality management are non-negotiable elements for companies seeking to thrive in an era dominated by precision and reliability.
Milan, Italy – December: Customer Centricity and Globalization
The grand finale took place in Milan, Italy, where the focus was on the intersection of customer centricity and globalisation. The event explored new ways of submitting data to TecDoc, recognising the diverse needs of a global customer base. Range management with the PMA (Product Management Analytics) and customised solutions for the TecDoc Catalogue took centre stage, reflecting a shift towards tailoring services to individual business needs.
Discussions on customer centricity emphasised the need to understand and anticipate customer needs in order to foster long-term relationships. As the automotive aftermarket becomes increasingly global, the importance of providing localised solutions came to the fore. Milan emphasised that success lies in balancing global standards with customised solutions that meet the unique requirements of different markets.
Throughout the event, industry leaders shared their experiences with the PMA, highlighting its critical role in refining product portfolios. The tool’s advanced analytical capabilities enable companies to conduct in-depth product range analysis, ensuring that their offerings are seamlessly aligned with market demand. This personalised approach resonates with the theme of customer centricity, allowing companies to tailor their product ranges to meet the unique needs of their diverse customer base.
In conclusion, TecDoc Customer Days 2023 embodied the spirit of innovation and collaboration that defines the automotive aftermarket. From trend analysis and operational optimisation in Copenhagen, to standardisation and data quality management in Paris, to the emphasis on customer centricity in Milan, the events together provided a comprehensive roadmap for navigating the future of the aftermarket. As we say goodbye to 2023, the insights gained from these events will undoubtedly shape the strategies of companies looking to thrive in the dynamic automotive aftermarket landscape.