At our recent TecRMI User Group event in Prague, we had the opportunity to connect with representatives from workshop chains and concepts. This engaging meeting allowed us to exchange ideas and identify current and future challenges in the daily workshop routine. With the goal of improving our data and services, we created insightful discussions that will shape the future of our solutions. We are pleased to present the highlights of our successful User Group event.
The User Group started with a warm welcome by Christian Bergmann, Vice President Data Manager RMI, and Michal Strnad, our partner in Czech Republic. Through their introductory words and explanations about the solution, the first insights could already be gained. They also formed the basis for the subsequent discussion and the planned workshop.
Based on the collective experience of workshop experts and valuable input from our customers, we addressed the key challenges that workshops face in their day-to-day business. Through direct interaction with participants, we gained valuable insights into the issues facing the industry and identified specific needs for our data and services. With a deeper understanding of the challenges, we worked with our participants to outline potential solutions. Through open discussions and brainstorming sessions, we paved the way for future enhancements to our solutions and ensured they were directly tailored to the needs of workshop businesses.
In addition to the noted diversity of participating potential and active TecRMI data users, it was impressive to observe how entrepreneurs focus on processes and tasks or brands to be well equipped for current and future technologies.
Across all groups, the TecRMI Services, like TecRMI Online, TecRMI Document Scanner and TecRMI Service Book, facilitating the daily business along the workshops’ processes, have been proven as “the right direction to go” to support our workshop users actively day by day.
Besides the identified needs, especially in terms of additional valuable information to be added to our TecRMI database, our main insight was that we need to focus on improving our communication to ensure that our clients are 100% informed about the scope of our TecRMI data, our features as well as the TecRMI services.
Looking back on the year’s events, we can proudly say that our TecRMI User Groups were an exciting and resounding success for all involved. The collaborative atmosphere, the engagement of the participants and the wealth of knowledge shared during the event were crucial to the success. We are grateful to each and every participant for their active participation and engagement, which made the events a remarkable success.
We are very pleased to announce that we will be hosting more meetings in 2024. To continuously improve our solutions and stay at the forefront of the industry, we look forward to exchanging ideas with users.