Bosch Russia OOO provides lean order processes and high-quality data to serve the value chain
Ismaning, Germany, 27 August 2020 – TecAlliance is one of the leading data specialists connecting the digital aftermarket. TecAlliance’s international B2B platform Order Manager bundles the entire order-to-invoice process. Robert Bosch is one of TecAlliance’s co-founders and a long-time shareholder that relies on TecAlliance’s Order Manager to optimise ordering processes. Bosch Russia OOO is using this platform to enhance its business.
Many companies are linked along the entire automotive supply chain. From replacement parts manufacturers to parts dealers to workshops, the individual elements are intertwined. Each element of the value-added supply chain has its own requirements and challenges that must be met by one solution. Data-driven business in Russia is catching up fast. Robert Bosch, one of TecAlliance’s co-founders and a long-time shareholder, knows that suppliers need to serve their value chain by providing lean order processes and high-quality data.
“We are continuously looking for ways to become more efficient,” explains Alexandra Zagryadskaya, specialist for auto spare parts and diagnostic equipment ordering services at Robert Bosch OOO in Russia. “We had heard about the success with the TecAlliance Order Manager platform from our Bosch colleagues in other countries. Our technical specialists had also received positive feedback from their connections within Bosch.”
Industry standard to improve the quality of customer service
TecAlliance’s Order Manager is a tool to increase business. If a parts supplier becomes part of the Order Manager platform, it can tap the entire customer base throughout its sales regions. That’s why Bosch has been relying on this platform to fulfil customer orders and process product availability queries.
Alexandra Zagryadskaya points out: “For us, the key benefits are a simple and straightforward platform interface, the ability to place orders 24/7, user-friendly software, and full integration with our ERP system. The use of TecAlliance’s Order Manager improves the quality of our customer service. Our customers are happy to receive automatic order confirmations almost immediately, wherever they may be and at any time. This saves the time of our dedicated specialists and those of our customers throughout Russia and CIS.
The big advantage of working with the Order Manager platform is that it is the industry standard because it has hundreds of brands behind it. Traders are happy when they can use one platform for all their suppliers. The platform is being continuously developed based on the inputs from suppliers and traders.”
TecAlliance consulting services and local support speed up the start
“Since we heard about the good cooperation between Bosch and TecAlliance in other countries, we were eager to profit from the excellent relationship as well. In fact, the technical support provided by TecAlliance Russia and Germany has always been prompt and competent. Our experience has been exceptionally positive, expanding our relationship,” emphasizes Zagryadskaya. “The TecAlliance team was a great help. They helped in creating customer profiles and connecting to our partners’ systems. In fact, the transition to the use of this product was quick and most effective.”
Connectivity is one of the decisive factors for future success in the automotive aftermarket. And the Order Manager is the major tool to connect customers and manufacturers. This connecting link is very important to succeed in the future. The Entry Supply Web tool, the Rollout Tool and the self-management of business relations make it even easier for both suppliers and buyers to integrate all their business partners into this one platform.
“Bosch has a long history in Russia, first delivering products in 1904. Now we have seven production sites here. TecAlliance is a mature company in their young field. We look forward to further growth together with TecAlliance. All signs are positive because the companies are both technology leaders and have a lot in common,” Zagryadskaya looks confidently into the future.