TecAlliance is supporting the automotive aftermarket business division of Robert Bosch GmbH in its implementation of global workshop management software for the Bosch Car Service (BCS) workshop network. In just 15 months a global workshop management system based on the Incadea solution, MyEngine, was developed that includes the TecAlliance RMI, TecDoc Catalogue and order-to-invoice management solutions.

Challenge: seamless integration of the supply chain

With the aim of making the process as simple and transparent as possible, the requirements of the Bosch Car Service workshops in different countries were recorded at the outset. These range from vehicle identification and fault analysis to spare parts procurement and repair. The solution architecture developed by Robert Bosch provides flexible integration of the entire product range of TecAlliance components depending on the needs of each country:

  • RMI (Repair and Maintenance Information) – technical data for car repairs, mechanics, maintenance and diagnostics.
  • TecDoc Catalogue – information system for comprehensive vehicle identification and the appropriate selection of suitable spare parts.
  • Order to Invoice Management – a platform for managing availability queries, orders of spare parts, price queries, order confirmations, and shipping notifications and invoices.

With the newly created workshop management system, the supply chain can be adjusted quickly and responsively. Bosch Car Service employees all over the world can access all the information required for the fast and smooth processing of repairs in real time without media breaks.

“We’re pleased that we’ve been able to realise a seamlessly integrated supply chain solution in such a short time for the workshop management system of one of our most important customers,” says Dr. Nadja Well, Executive Vice President for Consulting & Implementation at TecAlliance. “In close cooperation with all the stakeholders, we’ve been able to help the Bosch Car Service workshops continue to live up to their high standards for simple and fast processing of repairs.”

Fast project implementation and roll-out

In fewer than 15 months, an agile, interdepartmental team designed, developed and delivered a solution for a trial run. It has been in wide use since May 2016. Bosch Automotive Aftermarket is preparing the first international rollout for the first quarter of 2017.