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Warranty Process (TecWarranty)

Former TecWarranty

Fast and transparent warranty handling for the independent motor vehicle spare parts market

Warranty Process (TecWarranty) is an international, web-based solution for customer-friendly, paperless handling of warranty claims for the automotive aftermarket. Via the web browser and detailed reporting, the customer maintains a clear and transparent overview of the status of current and/or completed warranty cases. Optional integration into the ERP system for automation of the handling process. This allows enormous time savings, reduced administration costs per warranty case and increased customer satisfaction.

  • Industry solution for the independent motor vehicle spare parts market with a high degree of brand awareness on the market
  • Increased customer satisfaction through standardised processing
  • Decision on claims case via web application or ERP system
  • Simplified customer proximity through web-based solution without on-site installation
Warranty Process (TecWarranty) comprises the following components:

  • Warranty Process base Website
  • Warranty Process web Portal
  • SAP claims cockpit Warranty Process
Warranty Process (TecWarranty) offers the following features:

  • Individual adjustments (show/hide fields, own forms, etc.) possible
  • Optional SAP integration (functional component for the SD module and the QM module) for automation of the handling process
  • Export of the claims case list in *.xls/*.csv to receive status changes
Why Warranty Process (TecWarranty)?

  • Established standard solution with high degree of brand awareness on the market
  • Increased customer satisfaction thanks to intuitive interface operation and navigation
  • Easy decision in warranty cases via web application or your ERP system
  • Simplified customer proximity through web-based solution without on-site installation
  • Reduced SAP integration effort: complete SAP interfaces for the SD and QM modules
Key figures:

  • More than 20,300 warranty cases per year
  • More than 1,692 warranty cases per month
  • The solution is available in 14 languages
Our customers:

  • Autoteile M&M
  • Hella
  • Hengstenberg
  • Mann + Hummel
  • Schaeffler
  • TMD Friction
  • Valeo
  • ZF Trading
  • Honeywell Aftermarket
  • SKF
  • TRW Automotive
Contact Support
Target Groups
Parts Dealers
Parts Manufacturers
Buyer Type of Integration
Basic (On-/Offline)
Basic (Online High-Speed)
Basic (Online)
Comfort (flexible interfaces)
EDI
SAP
Standard (pre-definded interfaces)
Delivery
Local
Web
Requirements
Advanced
Basic
Standard
Supplier Type of Integration
Basic (On-/Offline)
Basic (Online High-Speed)
Basic (Online)
Comfort (flexible interfaces)
EDI
SAP
Standard (pre-defined interfaces)