Returns Process (TecReturns)

Former TecReturns

Fast and transparent returns processing for the independent motor vehicle spare parts market

Returns Process (TecReturns) is a B2B solution for the fast and transparent handling of returns. By using it, customers achieve considerable cost and time savings. The solution takes into account company-specific emphases on claims handling and includes an SAP-standard interface for the SD module. Returns Process (TecReturns) can generate all requisite SAP documents automatically: a pure credit memo request (without a further flow of goods) or a returns order, including the subsequent processes such as incoming foods, article inspection, etc.

  • Electronic, paperless returns handling
  • Easy-to-use, web-based solution without on-site installation
  • Accessible to all, worldwide, round the clock
  • Individual reports according to specific criteria
  • Supplement claims with images, delivery notes, invoices and findings reports
  • Optional upload as *.xls/*.csv for convenient capture of large volumes of returns data and transfer to decision-makers
  • Import of mass returns in the solution with *.xls/*.csv files
  • Export of the claims case list in *.xls/*.csv to receive status changes
Returns Process (TecReturns) comprises the following components:

  • Returns Process Website
  • SAP claims cockpit Returns Process
Returns Process (TecReturns) offers the following features:

  • Individual reports according to specific criteria
  • Optional SAP integration (functional component for the SD module) for automation of the handling process
Why Returns Process (TecReturns)?

  • Electronic, paperless returns handling
  • Easy-to-use, web-based solution without on-site installation
  • Supplement claims with images, delivery notes, invoices and findings reports
  • Optional upload as *.xls/*.csv for convenient capture of large volumes of returns data, and transfer to decision makers
contact support
Target Groups
Parts Dealers
Parts Manufacturers
Buyer Type of Integration
Basic (On-/Offline)
Basic (Online High-Speed)
Basic (Online)
Comfort (flexible interfaces)
EDI
SAP
Standard (pre-definded interfaces)
Delivery
Local
Web
Requirements
Advanced
Basic
Standard
Supplier Type of Integration
Basic (On-/Offline)
Basic (Online High-Speed)
Basic (Online)
Comfort (flexible interfaces)
EDI
SAP
Standard (pre-defined interfaces)