Be ready to simplify your returns management – worldwide
You are either a distributor or a manufacturer and you are looking for a returns management solution which combines simplicity, efficiency as well as transparency for your customers and on top, it’s easy to roll-out worldwide?
Well, Warranty & Returns, our returns management module inside Order Manager Portal makes these wishes become reality. With Warranty & Returns you can immediately bring your whole TecCom customer base onto a whole new and easy process.
Experience returns management that is not time-consuming anymore. A process which gives you the control, being flexible and yet, being based on a standard and easy workflow. Your customers demand for easy, quick and transparent services – what are you waiting for?
Why Warranty & Returns?
Quick and easy to use
We made returns handling so easy that you will wonder why you didn‘s start with it earlier. Experience a fast and intuitive returns management process in Warranty & Returns.
Adaptable to your business
No matter if your business is big or small, located in only one region or globally spread, Warranty & Returns is best suited for you. Simply customize it to your size and needs.
Great customer service
Get a big hug from your customers when they experience how transparent and fast you are dealing with their claims. And just between us: with Warranty & Returns it‘s just a piece of cake, right?
Your benefits in daily business
Connect from everywhere
Access Warranty & Returns from wherever you want. It’s globally available in different languages.
With Warranty & Returns it’s always clear what is going on with the claims – for you and for your customers.
All data in one system
All information related to a claim is kept inside the claim. For example, you can use the integrated chat for clarifying questions.
Be environment friendly
With Warranty & Returns you can actively reduce the number of parts being shipped around the globe.
Enable your customers
With Warranty & Returns your customers can be enabled to register their claims by themselves.
Integrate your systems
Connect your systems with Warranty & Returns and benefit from the partner network on our platform.
The advantages are tremendous
Reduce your process costs by 50%
Make your returns management excellent
“We want to enable our clients to act proactively and know the status of their cases at any time. With Warranty & Returns they can create a new claim in less than two minutes.”
“We have lately tested the new module Warranty & Returns and I think, such a tool is definitely a need for the market. We know that reverse logistics are really a pain point for the whole industry”
QR code aided processes
Connectable via API
Read part 1 of our expert interview: Optimising returns processes for happier customers and environmental protection
Read part 2 of our expert interview: “Our industry solution radically optimises returns handling”
Read part 3 of our expert interview: “We work every day to simplify the process of returning parts”
Success Story Create Business: “Reverse logistics are really a pain point” – How our standardised solution Warranty & Returns improves claims handling
All information about the solution