Be ready to simplify your returns management – worldwide

You are either a distributor or a manufacturer and you are looking for a returns management solution which combines simplicity, efficiency as well as transparency for your customers and on top, it’s easy to roll-out worldwide?

Well, Warranty & Returns, our returns management module inside Order Manager Portal makes these wishes become reality. With Warranty & Returns you can immediately bring your whole TecCom customer base onto a whole new and easy process.

Experience returns management that is not time-consuming anymore. A process which gives you the control, being flexible and yet, being based on a standard and easy workflow. Your customers demand for easy, quick and transparent services – what are you waiting for?

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Why Warranty & Returns?

Quick and easy to use

We made returns handling so easy that you will wonder why you didn‘s start with it earlier. Experience a fast and intuitive returns management process in Warranty & Returns.

Adaptable to your business

No matter if your business is big or small, located in only one region or globally spread, Warranty & Returns is best suited for you. Simply customize it to your size and needs.

Great customer service

Get a big hug from your customers when they experience how transparent and fast you are dealing with their claims. And just between us: with Warranty & Returns it‘s just a piece of cake, right?

Your benefits in daily business

Connect from everywhere

Access Warranty & Returns from wherever you want. It’s globally available in different languages.

Transparent workflow

With Warranty & Returns it’s always clear what is going on with the claims – for you and for your customers.

All data in one system

All information related to a claim is kept inside the claim. For example, you can use the integrated chat for clarifying questions.

Be environment friendly

With Warranty & Returns you can actively reduce the number of parts being shipped around the globe.

Enable your customers

With Warranty & Returns your customers can be enabled to register their claims by themselves.

Integrate your systems

Connect your systems with Warranty & Returns  and benefit from the partner network on our platform.

The advantages are tremendous

  • Reduce your process costs by 50%

  • Make your returns management excellent

“We want to enable our clients to act proactively and know the status of their cases at any time. With Warranty & Returns they can create a new claim in less than two minutes.”

Sarah Schwarz, Global Business Process & Project Manager, TMD Friction

“We have lately tested the new module Warranty & Returns and I think, such a tool is definitely a need for the market. We know that reverse logistics are really a pain point for the whole industry”

Marcelo Lopes, CIO, Create Business AG

Key features

  • Standard workflows

  • TecDoc integration

  • QR code aided processes

  • Individualization

  • Connectable via API

  • SAP integration

Downloads

Product documents

All information about the solution