Automotive Aftermarket industry trends and stories
“A great tool for us to make business”
The Portuguese distributor of automotive replacement parts Create Business has been using the Order Manager for more than 10 years now. For Chief Information Officer Marcelo Lopes, connecting to the B2B platform…
“Reverse logistics are really a pain point” How our standardised solution Warranty & Returns improves claims handling
Warranty claims and parts returns represent a significant cost for the entire automotive aftermarket, which is why parts manufacturers, traders and garages are all looking for ways to improve the process. Therefore we have delivered the innovative Order Manager module Warranty & Returns that allows to handle warranty claims and returns in a quick and straight forward manner…
BOSCH and TecAlliance Shaping the digital transformation in Spain and Portugal for 20 years
Since the launch of our Order Manager solution in 2000, the Automotive Aftermarket division of Bosch has been using our international B2B platform in Spain and Portugal to constantly optimise their order-related processes, from availability requests to the dispatch of tax-compliant electronic invoices. Jose Juan Mota Sanchez, looking back on more than 20…
“Our customers are definitely more satisfied”. Spanish distributor Reynasa optimises customer service with Order Manager
Reynasa, a distributor of automotive replacement parts in Spain, has been using the Order Manager for many years. CIO David Valerio speaks about current challenges in the Spanish automotive aftermarket and explains why they decided to use the Order Manager Online Portal and how the B2B platform helps them to increase customer satisfaction…
Spanish distributor Reynasa explains why you should switch to the Order Manager Online Portal
Man working in on-site office at a distribution warehouse
Reynasa, a distributor of automotive replacement parts in Spain, has been using the Order Manager for many years. In the beginning, they used the locally installed software TecLocal. CIO David Valerio explains why they switched to the Order Manager Online Portal and which positive effects that change had on their daily work…
TMD Friction optimises order processing for trade customers and international subsidiaries
Achieving more together – this could be the motto for our 25-year cooperation with TMD Friction. Time and again, the brake pad specialist has contributed its ideas for the further development of our solutions, providing valuable industry know-how. The new online portal Entry Supply Web is based on a request from TMD Friction…
Bosch Poland – 20 years of constantly improving order-to-invoice management
The Automotive Aftermarket division of Robert Bosch in Poland has been using our Order Manager solution for almost 20 years now. Bosch and their customers are highly satisfied with the upgraded Order Manager online portal. All order processes are handled electronically, from availability requests to the dispatch of tax-compliant electronic invoices. By digitising the entire order-to-invoice process, Bosch is able to save time and cost and increase customer satisfaction – ideal conditions to boost sales…
Bosch Poland – Successfully optimises invoice processes with Order Manager module e-Invoicing
The Automotive Aftermarket division of Robert Bosch in Poland has been using our Order Manager solution for almost 20 years now. In 2012 they decided to also implement the module e-Invoicing. Today, nearly 100 percent of all order-related processes are handled electronically, from availability requests to the dispatch of tax-compliant electronic invoices…
“We work every day to simplify the process of returning parts”
Read part 3 of our interview about returns handling in the automotive aftermarket Return processes are expensive, labour-intensive and the associated transports damage the environment. In the first parts of this interview series, TecAlliance’s [...]
Valeo offers customized solutions with Order Manager CMD
Valeo, a French global automotive supplier efficiently uses CMD or Collaborated Managed Data module from Order Manager to support their traders/customers. CMD is widely used amongst parts manufacturers, wholesalers and traders in the [...]
NGK SPARK PLUG, one of the largest aftermarket suppliers strengthens its technical knowledge with TecAlliance’s Order Manager for their solution
NGK SPARK PLUG, a leading automotive supplier headquartered in Japan, represents every continent and has 41 group companies with 29 production plants and four technical centers. One of the regional headquarters is situated [...]
“Our industry solution radically optimises returns handling”
Read part 2 of our interview about returns handling in the automotive aftermarket Warranty cases and returns of vehicle parts are increasingly important challenges for the automotive aftermarket. TecAlliance has been offering its new [...]
Future Ready with SAP S/4 Hana | Order Manager, TecAlliance
SAP S/4 Hana which is considered to be SAP’s biggest update to its ERP platform in over two decades was launched in 2015. The new suite is one of the most advanced technological shifts [...]
Optimising returns processes for happier customers and environmental protection
Read part 1 of our expert interview about returns handling in the automotive aftermarket Returns management is a great challenge for the automotive aftermarket: Based on our customers’ experiences, up to 10 percent of [...]
Order Manager Warranty & Returns: Join our webinars and reduce your process costs
Parts manufacturers, wholesalers and garages handle their returns processes quickly and easily in an online portal with the Order Manager module Warranty & Returns. The solution saves time and administrative costs, increases transparency and [...]
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