The use of letters, telephones and fax machines, not to mention printed reference works, is declining in the workplace – in relation both to the searching for and finding of information and to every aspect of ordering processes between various market participants. These changes apply equally to the automotive aftermarket. The development of vehicles is already being shaped significantly by digitalisation, which is increasingly taking hold in the vehicles themselves and is set to further change information flows. As a result, progressive digitalisation at many levels is leading more than ever before to the transformation and networking of the market.
Even today, thanks to the digitalisation of data and the networking of information, participants in the aftermarket can use vehicle data quickly and easily. Processes run faster than they did in the past, and response times are shorter. All market participants are benefiting to a greater or lesser extent from higher efficiency, lower costs, greater knowledge and enhanced transparency in the spare parts market. The trend is continuing apace. Nonetheless, vehicle and product data, repair and maintenance information, and service plans are still of key importance. These are, however, being processed even more efficiently, filtered yet more, and even more intensively networked.
The automotive aftermarket is giving way to the digital aftermarket. TecAlliance is a strong alliance which is working with its partners to shape this market.