If an order cannot be placed because the required parts are not available, both supplier and trader face a problem: the supplier loses the sale and the trader is dissatisfied with the supplier’s service. Our new Order Manager “Lost Sales Report” helps parts suppliers in the automotive aftermarket to retrieve and prevent lost sales.
Today, more than 250 automotive aftermarket suppliers and more than 35,000 buyers are connected to the Order Manager platform. Our recent analysis has shown that around 49 per cent of the inquires couldn’t be completely fulfilled by the suppliers on the platform. Also, as high as 9 per cent of all express orders resulted in lost sales, meaning that the suppliers could not fulfil the requests. This forces buyers to extend their supplier networks by reaching out to multiple sources to get the required parts.
Increase sales and customer satisfaction
At the beginning of 2020, we launched the “Lost Sales Report” to support the suppliers connected to the Order Manager platform by preventing lost sales. The report identifies differences between the quantities requested by buyers and the quantities delivered by the supplier.
The “Lost Sales Report” provides suppliers with a clear analysis of their lost sales on the Order Manager platform, helping them to better plan their stocks and fulfil the requested order volumes. This increases sales and customer satisfaction.
Subscribe to the “Lost Sales Report” today and –
- Prevent future lost sales to increase your order fulfilment and business volume
- Increase customer satisfaction
- Improve customer retention
- Optimise stock planning to mitigate the risks of lost sales