NGK SPARK PLUG, a leading automotive supplier headquartered in Japan, represents every continent and has 41 group companies with 29 production plants and four technical centers. One of the regional headquarters is situated in Ratingen, Germany and serves European markets alongside the Middle East and Africa. The company specializes in providing industrial parts for the automotive industry with its leading brands NGK Ignition Parts and NTK Vehicle Electronics. In addition to the supply of automotive components, NGK SPARK PLUG is also a specialist in technical ceramics providing fine ceramics, cutting tools and medical products for a range of industries.
NGK is a valued supplier on the Order Manager platform which is the largest B2B marketplace in the European automotive aftermarket industry, connecting over 280+ suppliers or manufacturers and 30,000 + buyers (traders, wholesalers, retailers, workshops, etc.).
As one of the largest automotive suppliers, NGK SPARK PLUG provides ignition parts and sensor technology supplying Original Equipment and Aftermarket customers around the globe. The organization has a massive IT infrastructure that requires glitch-free business operations for its large customer base globally. Hence, Comfort Supply Solution (CFS) module worked the best for the organization to integrate with the Order Manager interface. Under CFS, NGK SPARK PLUG enjoys the benefits of full integration of its ERP system and can automate various business processes with maximum flexibility.
Currently, the company has approximately 2674 business relations on the Order Manager platform.
The ignition and sensor specialist has also been an active user of the Order Manager e-invoicing solution for the past five years.
Just about in last years (2018 to 2019), the e-invoicing usage has grown by 51%, indicating a continuous business growth for the supplier.
With their latest experience on the Order Manager platform, the technical team was very keen on receiving end-to-end knowledge to support their customers more proactively, reducing the dependency on Order Manager support communications.
Andreas Maurer, Senior Technical Consultant / Product Owner from Order Manager team visited NGK SPARK PLUG’s technical center in Germany for a one-day knowledge transfer training. The training contained a general overview of Order Manager modules, processes, and different infrastructures. Andreas also made the company’s IT-team aware of their customer side scenarios with a live demo. This would help NGK SPARK PLUG to explore more possibilities with their buyers, knowing the buyers’ technical capabilities. During the workshop time, Andreas also provided some on-spot solutions on minor support tasks.
“We would very much like to enable our suppliers to manage business processes on their own, providing them full handling authority and technical oversights. The team of NGK SPARK PLUG is very enthusiastic about self-supportive digitized business processes and quickly adapted to the Order Manager IT-knowledge, aspiring for better business services” – says Andreas.
Now, NGK SPARK PLUG has a complete overview of Order Manager related business processes and technical interfaces. The team is also able to provide internal training and delegate relevant tasks to related departments. For example, the customer support team will possess more knowledge about Order Manager related topics and will be able to support their buyers more proactively, in a shorter time.