Mondial Assistance, the international market leader for assistance and travel insurance, has decided to implement the solution TecCONTROL from TecAlliance in all workshops in its contract network.
This will accompany the introduction of its new product ‘Remise à la route rapide’ and help to rationalise its operational processes. In addition, Mondial Assistance has awarded the provider with the group’s in-house Trophée Technologie 2015 as one of the best partner companies of 2015.
Since Mondial Assistance began implementing the online tool in 2015, 750 of its 850 workshops in France are already actively using TecCONTROL. Mondial Assistance also provides training courses on its use.
Cécile François, Director of Purchasing and Partnerships – France at Mondial Assistance, highlights the importance of the project: “For order processing, boosting performance, and quality assurance in our contract workshops, we provide our partners with a solution that enables our orders for vehicle repairs to be managed in an automated manner. This new form of processing business transactions is of the utmost strategic importance for Mondial Assistance France and our group because we can now offer our customers a safe and convenient service and a more carefree life. We see this as a pilot project before implementing it worldwide later on. With TecAlliance, we have found a reliable and internationally well-positioned partner and, with TecCONTROL, the best technical solution for our requirements. It enables us to provide our contract workshops with technical data, job time estimates and reliable and precise repair instructions. The extensive TecRMI data guarantees a high level of transparency and security.”
The web-based platform offers standardised OE data for all vehicles in the EU and makes it possible to estimate repair, maintenance and replacement costs for wearing parts to be down to the cent. Youcef Boudjemai, project manager at Mondial Assistance France, is impressed by the enormous advantages of the TecCONTROL solution: “Thanks to this innovative solution, we can offer our customers real added value. Our contract workshops process the orders via the platform and the TecCONTROL process is fully integrated into our internal systems.”
Mondial Assistance offers its corporate and private customers assistance and insurance solutions around the world and around the clock in the areas of vehicles, travel, leisure, mobility, home, work and health, as well as personal services.
Mondial Assistance is part of Allianz Global Assistance, the international market leader for assistance and travel insurance with a network of 400,000 service providers and 135 contact points. 250 million people or 4% of the global population benefit from the services of the company every day.