The year 2020 was and is still a turbulent year full of challenges for all industries. Despite that it has been very busy for us thanks to numerous product developments, several awardings and exciting publications. To be close to our customers does not merely mean geographical proximity. Its essence comes from the ability to listen and to fully understand the needs of each customer and to jointly develop or improve the best possible solutions.
Some of our highlights were:
We proudly joined Scandinavia’s most important meeting place for the automotive industry in January: Automässan 2020 in Gothenburg. Automässan was an excellent opportunity to meet existing customers and to initiate new cooperations. A very special project was created at the exhibition with our Finnish customer ADA Drive. We presented the latest features in the TecDoc Catalogue as well as Repair and Maintenance information (RMI).
Following on from our success at the event in Riyad we made a convincing impression at our very first Auto Expo Components. Our Indian team had successfully organized demos and presentations for the visitors willing to know more about TecDoc and Order Manager. It was amazing to have a large number of footfalls at the booth from various industry functions. Just as adressed at previous trade fairs like ACMA Automechanika New Delhi organizers have brought the message on safety with the ongoing exhibition.
Automechanika Riyadh 2020 was the perfect place for us to meet global manufacturers and suppliers, explore key trends across the industry and source the latest solutions to meet the evolving needs of the region’s largest market. In February, our team gave a first-hand look at our solutions & latest developments. The TecDoc Catalogue 3.0 was available in 36 languages at that date. This also includes Arabic – an important milestone for the ongoing internationalisation of TecAlliance.
The new, flexible and future-ready generation of the Product Management Analytics, PMA 2.0, has successfully been launched at the beginning of March. In a virtual live presentation, Tanja Zipperer, Product Owner of the PMA solution, has introduced the new PMA 2.0 and its significant improvements to our customers. All PMA 2.0-users benefit from a modern, user-friendly interface, optimized and redesigned analysis types, more frequently updated reports, new regions for competitor analysis, the new option to get usage data of TecDoc Catalogues in PMA reports and a simple and efficient user administration.
More than 400 global users in 3 groups have been migrated smoothly in March. Via various live webinars, held in English, German and Italian, Tanja and her team shared in-depth knowledge about all new and/ or improved functionalities and how to make the most out of PMA for the everyday work.
With the launch of our “Aftermarket Podcast” in April, we have been offering a completely new information and entertainment format for the industry. In discussions with decision-makers from industry, trade and workshops, we provide exciting insights into the market. Interesting characters of the big “players” but also “hidden champions” get a platform to discuss their perspective on current topics. The Aftermarket Podcast is available everywhere where podcasts are available. In addition, we provide a complete transcript of each episode on our website.
In the first episode, TecAlliance’s VP Marketing Christian Müller talked to Matthias Moritz, Managing Director Asia at TecAlliance, about the consequences of COVID-19 for the aftermarket business in China. In the second episode Christian interviewed Anja Heinl, Managing Director of ATH-Heinl who sees growth opportunities for workshop equipment despite currently declining sales figures.
As part of our strategy shaping the digitization of the Automotive Aftermarket we successfully released the Automotive Report 2020 in May. This edition provides deeper market insights than ever before. First introduced in 1991 the vehicles in operation (VIO) and OE services have become renowned sources of information. The latest edition is available in 4 languages and gives a deep data analysis to ensure long-term success for the international automotive aftermarket. Download the report here.
We have matched the global data knowledge of our data specialists all with multiple experience in their particular fields and the knowledge of our subsidiaries in Mexico, Brazil, Asia and North-America about vehicles circulating in their home markets. The Automotive Report 2020 is the result of this great team effort.
We are proud that our Chinese team was honored with the coveted Golden Wing Award in the category “Best Data Service Provider by Parts Manufacturer” in Rui’an, Zhejiang at the end of August. The ceremony was held as part of the “Three heads and six arms 2020 – China automotive parts industry brand conference” and attracted international and domestic well-known parts manufacturers and representatives from automotive parts platforms.
Even if the crisis will continue to demand a great deal from the aftermarket community well into the new year and is primarily aimed at creating flexible added value, we are happy about the development we’ve reached so far: With more than 185 brands on board, the Chinese Automotive Aftermarket community is continuously growing.
We received a great deal of praise for JNPSoft’s award-winning cataloging system PartCat. The system was integral to our partner Delphi Technologies winning the ACES and PIES Content Excellence Award for Large Catalogs (over 250K applications) at the Auto Care™ 2020 ACPN Knowledge Exchange Virtual Conference in May. The conference is an important knowledge exchange of data technology and techniques you can implement today to help improve sales and communication with your business partners. As a powerful group of companies in North America we’ll continue leveraging synergies the next year to extend our lead regarding global automotive aftermarket data solutions.
Warranty & Returns, a module of the B2B platform Order Manager, simplifies return processes through digitisation. Since August 2020, the new Version 2.0 has been available; it now offers even more opportunities to save time and process costs with additional functions such as creation of new cases even faster, new design for better overview, easy selection of articles from previous orders thanks to a link to the Order Journal, number plate search for vehicles in France, Holland, UK and Ireland and much more.
Integrated TecDoc product and vehicle data support the user in filling out the digital claims form. Wholesale dealers can reduce their process costs by at least 50 percent, significantly reduce processing time and increase customer satisfaction by using Warranty & Returns.
20 years ago, TecCom GmbH was officially founded at Automechanika Frankfurt. The “TecCom” project started right here and the young start-up developed an industry solution that linked replacement parts manufacturers and wholesalers in the automotive aftermarket, allowing them to automate order processing. Today, Order Manager is more powerful than ever and is used by more than 35,000 wholesalers and 280 suppliers worldwide.
In 2013 the companies TecCom, TecDoc and AuDaCon merged under the umbrella of TecAlliance GmbH. Since then, the B2B platform Order Manager has been an important part of our comprehensive portfolio, which, in addition to the TecDoc Catalogue and current vehicle and spare parts data based on the TecDoc standard, includes comprehensive repair and maintenance information as well as integrated solutions and consulting services for fleet management and market and data analysis in the automotive aftermarket.
In September, our US subsidiary OptiCat received the first annual ATC Technology Innovation Award for its development of automated load sheets. OptiCat has introduced its revolutionary new solution already in April 2020. It helps parts and accessories suppliers and distributors exchange distributor specific custom data fields easily and efficiently. The product is ideal for securely handling unique data fields and types such as internal product line codes, distributor specific pricing, unique country codes, direct ship information, buyer designations, and others.
We are one of Germany’s best training companies. This conclusion was the result of the ‘Germany’s Best Trainers’ study, which was conducted for the fourth time among 666 companies through a collaboration of the ‘Capital’ business magazine, the talent platform Ausbildung.de and the personnel marketing experts from Territory Embrace. In August, we earned the excellent five-star rating in in the ‘training’ and ‘dual-study programme’ categories.
We are aware that well-trained IT professionals are a key factor for future success. In addition we pay very close attention to our trainees’ needs and provide individual assistance.
The new generation of the TecDoc Catalogue App is your customized sales enabler, helping workshops, dealers, sellers and car owners to find the relevant spare parts of your brand in a most efficient and convenient way – anywhere and anytime. The app has been available since October and is optimized for processing and transacting deals. You can easily boost your business with a customized version of our app. You decide which modules should be displayed in your individual mobile solution; just add or remove them if necessary.
We didn’t only give the app a new look. New technologies make it work even faster. Due to the new layout we were able to increase User Experience and provide an intuitive handling with a more logical menu navigation. Besides the look and User Experience, we added some new features that clearly change the game.
Following on from the success last year, the whole Chinese TecAlliance Family teamed-up at our booth to present the latest developments of our well-known services for the automotive aftermarket. In recent years, the trade fair has proven to be an ideal platform to share insights into high-quality reference, vehicle and market potential data. We’ve been searching for our best data suppliers whose data meets our stringent quality standards in an exceptional manner.
With AMS live, the event offered exhibitors and visitors the opportunity to meet despite travel restrictions and to exchange information about new products and innovative solutions. The digital platform provided effective ways to meet possible suppliers from China and to chat with prospective business partners.
The web service is the comfortable solution to integrate the comprehensive TecDoc Catalogue data into your own shop or catalogue solution using an interface (API). In 2020 our solution reached 25,2, billion requests!
We are constantly working on improvements and try to make our solution constantly better with every step. In 2020, our TecDoc Catalogue underwent 21 new releases delivering more than 500 improvements, bug fixes and new functionalities.