IT solutions are all about making businesses easier to operate, sustaining the disruptive changes in its industry niche, embracing the industrial transformations.
TecAlliance Order Manager is the largest B2B platform in the independent automotive aftermarket to buy and sell spare part inventories. 280+ parts manufacturers, distributors are currently connected to the marketplace, reaching customers globally.
Being the automotive aftermarket expert, Order Manager team thrives to provide continuous adaption to the business needs of the customers. As an agile business unit, the team reacts to customer needs faster and develops solutions that are beneficial for the customers.
The CMD (Collaborative Managed Data) module of Order Manager , recently rolled out a ‘tailor-made’ feature that changes the way a supplier or parts manufacturer communicates with its customers. The module, in general, helps the parts suppliers to offer specific articles and price information to the buyers.
A commonly encountered problem by the suppliers is managing a large volume of inquiries in the system. Order Manager, being the largest marketplace has thousands of buyers, wholesalers as traders connected to each single-large supplier. It’s extremely important for the traders to receive the ‘availability of inventories’ as they need to communicate back to their customers on the status, estimated delivery time etc.
A large supplier may receive up to 300,000 inquiries/month in the system which causes a slow-down of the system, risking the daily business activities and decreasing sales. To mitigate the risks, suppliers needed to restrict the incoming inquiries or orders, exposing themselves to huge business losses. Sometimes, up to as many as 12 trader organizations were restricted. Indeed, this situation reduces the business from customers, leading to a bad reputation.
With business growth being inevitable, managing the large volume of businesses becomes much more complicated.
Restricting business could never be a solution to address the existing problem.
Realizing the scenario, CMD team developed a unique feature that solves the problem, without putting a supplier-trader business and relationship at risk.
Now, the suppliers have the opportunity to provide “Availability Information” in separate file formats on the CMD platform, making it exceptionally easy for the suppliers to manage the large volume of inquiries. No more, the suppliers need to restrict inquiries or orders from the traders.On the other hand, the traders can now download the availability information in a separate file or even combine it with an article and/or pricing information within the template, available in different formats. Additionally, the traders have the opportunity to customize according to the business need.
To make this solution further accessible to every supplier
- CMD allows a supplier to provide availability information to an individual or all the traders via CMD platform
- A supplier doesn’t need a full-integration in order to access the feature
As the aftermarket experts, we are continuously working to make the solutions adaptive, quick and easy, helping to connect every need of the suppliers and buyers, thriving to business growth.