We are constantly improving the quality in the TecDoc Catalogue Data, to ensure sustainable sales success and a decline in the number of returns for our customers at the point of service. One of the measures to optimise data quality are our international online DQM-Workshops. We start with four workshops with customers from industry and trade from the DACH region and Italy, each covering a specific product group. At the beginning of 2021 there will be workshops for data suppliers and wholesale dealers in France, UK and the Nordics.
The goal of the data quality workshops is to analyse how we can improve data quality to make part identification with the TecDoc Catalogue Data even more reliable, correct and fast. Within the framework of our customer-centred workshops, we identify optimisation potential and define suitable measures so that the highest possible level of acceptance can be achieved.
Successful start with product group brakes
The first two workshops were successfully held in Germany and Italy for the product group brakes. In the next weeks there will be workshops for engine & filtration, electrical components and steering & suspension.
Andreas Assmann, our Director Data Quality Management (DQM), is very satisfied with the first results. “The goal of our DQM team is to achieve a new dimension of data quality in the TecDoc Catalogue Data. We have already identified many possibilities for optimisation as part of our 2020 quality offensive and are currently in the middle of rolling out 7 new KPIs and numerous new validations. Our international DQM workshops are an important instrument for further improvement and we are very happy that lots of our customers from industry and trade followed our invitation. We received lots of constructive feedback and we are really looking forward to the next workshops”, he sums up.
Working together to achieve optimum data quality
Besides a presentation of the current and planned DQM measures, the DQM team presented examples of existing quality issues in the TecDoc Catalogue Data and discussed with the participants how these can be optimised. In a short survey, customers were asked about their relevant data quality issues. Mandatory and differentiation attributes for generic articles from the respective product group were discussed. Also a presentation of the new features and validations for DMM 5.2 to support DQM measures met with great interest.
Networking is usually the most important parts of such workshops. Unfortunately, this is not possible in a virtual meeting and given the current restrictions, but we have tried to give room for more informal exchange during the virtual coffee break.
“We would like to thank the participants for their engagement and valuable contributions. Together we will achieve our goal of raising data quality to a whole new level, thus ensuring the long-term success of our customers”, says Andreas Assmann.