TecAlliance customer support provides 1st and 2nd stage technical support to all customers.
Qualified staff answer technical questions, give information about TecAlliance products and services, and help troubleshoot any errors.
For customers who want even faster, more individual and more comprehensive service, we now offer optional advanced support.
Outsourced maintenance support
You also have the option of completely outsourcing the maintenance and care of all TecAlliance software components. With outsourced maintenance support, all system maintenance tasks, such as the administration of the server and components, the performance of updates, the installation of patches and troubleshooting, are carried out by TecAlliance employees.
In both cases, you are granted a “direct line” to your personal point of contact. We will then find answers to technical questions and solutions for any faults or errors quickly and professionally.
Our support team is available Monday to Friday, 8 am to 6 pm German time.