We are here for you.
Customer support
TecAlliance customer support provides 1st and 2nd stage technical support to all customers.
Qualified staff answer technical questions, give information about TecAlliance products and services, and help troubleshoot any errors.
Advanced support
For customers who want even faster, more individual and more comprehensive service, we now offer optional advanced support.
Outsourced maintenance support
You also have the option of completely outsourcing the maintenance and care of all TecAlliance software components. With outsourced maintenance support, all system maintenance tasks, such as the administration of the server and components, the performance of updates, the installation of patches and troubleshooting, are carried out by TecAlliance employees.
In both cases, you are granted a “direct line” to your personal point of contact. We will then find answers to technical questions and solutions for any faults or errors quickly and professionally.
Support form
Support hotline
Our support team is available Monday to Friday, 8.00 am to 6.30 pm.
Phone: +49 (0) 221 6600112
support.cgn@tecalliance.net
..for our products:
- Analytics Manager
- Data Manager (DMM + PMD)
- OE Data
- TecDoc Catalogue
- TecDoc Catalogue Data
- TecDoc Reference Data
Phone: +49 (0) 221 6600500
support.wkh@tecalliance.net
..for our products:
- Fleet Manager
- Repair and Maintenance Information (RMI)
Phone: +31 (0) 43 3088681
support-nl@tecalliance.net
..for our products:
- Data Manager (CCU)
- Global Vehicle Table
- Vehicles in Operation (VIO)
* € 0.06 per call from a German landline | Terms of use
Support Partner
Help Desk France
- for the FR customer using the Order Manager solution: +33 1 46 25 02 92 (GOLDA support partner)
- for all other French speaking customers (inside and outside of FR) +49 (0) 221 6600 – 114 – calls will be routed to our CGN French speaking team
Austria, Germany, Switzerland
Phone +49 (0)1802-832266*
support.muc@tecalliance.net
Bulgaria, Croatia, Hungary, Macedonia, Romania, Slovenia
Phone +36 1-203 3474
support.hu@tecalliance.net
Help Desk Ireland
Ireland
Phone 00353-15260072
support.cgn@tecalliance.net
Help Desk Netherlands
Netherlands
Phone +49 (0)1805-65 65 56
support.muc@tecalliance.net
Help Desk Norway
Norway
Phone +49 (0) 1805 65 65 56
support.muc@tecalliance.net
Help Desk Poland
Poland
Phone +48 501 233 363
support.pl@tecalliance.net
Help Desk Russia
Russia, Belarus, Ukraine, Kazakhstan
Phone +7 495-940 7729
support.ru@tecalliance.net
Help Desk Serbia, Montenegro
Serbia, Montenegro, Bosnia, Herzegovina
Phone +381 (0)11 23 10 182
podrska@AutoMARKET.rs
Help Desk Spain
Spain, Portugal
Phone +34 902-195 857
soporte@tecalliance.net
Help Desk Turkey
Turkey
Phone 0850 622 30 60
support.tr@tecalliance.net
Help Desk UK
England, Wales, Scotland
Phone 0044-2039368020
support.cgn@tecalliance.net