We are here for you.

Customer support

TecAlliance customer support provides 1st and 2nd stage technical support to all customers.

Qualified staff answer technical questions, give information about TecAlliance products and services, and help troubleshoot any errors.

Advanced support

For customers who want even faster, more individual and more comprehensive service, we now offer optional advanced support.

Outsourced maintenance support

You also have the option of completely outsourcing the maintenance and care of all TecAlliance software components. With outsourced maintenance support, all system maintenance tasks, such as the administration of the server and components, the performance of updates, the installation of patches and troubleshooting, are carried out by TecAlliance employees.

In both cases, you are granted a “direct line” to your personal point of contact. We will then find answers to technical questions and solutions for any faults or errors quickly and professionally.

Support form

Contact us

Support hotline

Our support team is available Monday to Friday, 8.00 am to 6.00 pm.

Phone: +49 2203 2020 2400

support.cgn@tecalliance.net

..for our products:

  • Analytics Manager
  • Data Manager (DMM + PMD)
  • OE Data
  • TecDoc Catalogue
  • TecDoc Catalogue Data
  • TecDoc Reference Data

Phone: +49 2203 2020 2408

support.wkh@tecalliance.net

..for our products:

  • Fleet Manager
  • Repair and Maintenance Information (RMI)

Phone: +31 (0) 43 3088681
support-nl@tecalliance.net

..for our products:

  • Data Manager (CCU)
  • Global Vehicle Table
  • Vehicles in Operation (VIO)

Phone:+49 (0)89 3212168188
support.muc@tecalliance.net

..for our products:

  • Order Manager

Terms of use

Availability:
MO – FR, 09:00 – 17:30

Support Partner

Help Desk Benelux

Help Desk Benelux
Belgium, Luxembourg
Tel. +49 (0)89 3212168188
support.muc@tecalliance.net

Help Desk Czech Republic

Help Desk Czech Republic
Czech Republic, Slovakia
Tel. +420 774 425 202
support.cz@tecalliance.net

support.sk@tecalliance.net

Help Desk France

Help Desk France

  • for the FR customer using the Order Manager solution: +33 1 46 25 02 92 (GOLDA support partner)
  • for all other French speaking customers (inside and outside of FR) +49 (0) 221 6600 – 114 – calls will be routed to our CGN French speaking team

Help Desk Germany

Help Desk Germany
Austria, Germany, Switzerland
Phone +49 (0) 89 321216127
support.muc@tecalliance.net

Help Desk Hungary

Help Desk Hungary
Bulgaria, Croatia, Hungary, Macedonia, Romania, Slovenia
Phone +36 1-203 3474
support.hu@tecalliance.net

Help Desk International

Help Desk International
Rest of World
Phone +49 (0)89 3212168188
support.muc@tecalliance.net

Help Desk Ireland

Help Desk Ireland
Ireland
Phone 00353-15260072
support.cgn@tecalliance.net

Help Desk Italy

Help Desk Italy
Italy
Phone 199 505 570
support.it@tecalliance.net

Help Desk Northern Ireland

Help Desk Northern Ireland
Northern Ireland
Tel. 0044-2039368020
support.cgn@tecalliance.net

Help Desk Norway

Help Desk Norway
Norway
Phone +49 (0)89 3212168188
support.muc@tecalliance.net

Help Desk Poland

Help Desk Poland
Poland
Phone + 48 221 168679
support.pl@tecalliance.net

Help Desk Russia

Help Desk Russia
Russia, Belarus, Ukraine, Kazakhstan
Phone +7 495 006 4357
support.ru@tecalliance.net

Help Desk Serbia, Montenegro

Help Desk Serbia, Montenegro
Serbia, Montenegro, Bosnia, Herzegovina
Phone +381 (0)11 23 10 182
podrska@AutoMARKET.rs

Help Desk Spain

Help Desk Spain
Spain, Portugal
Phone +34 902-195 857
soporte@tecalliance.net

Help Desk Turkey

Help Desk Turkey
Turkey
Phone 0850 622 30 60
support.tr@tecalliance.net

Help Desk UK

Help Desk UK
England, Wales, Scotland
Phone 0044-2039368020
support.cgn@tecalliance.net