We are here for you.

Customer support

TecAlliance customer support provides 1st and 2nd stage technical support to all customers.

Qualified staff answer technical questions, give information about TecAlliance products and services, and help troubleshoot any errors.

Advanced support

For customers who want even faster, more individual and more comprehensive service, we now offer optional advanced support.

Outsourced maintenance support

You also have the option of completely outsourcing the maintenance and care of all TecAlliance software components. With outsourced maintenance support, all system maintenance tasks, such as the administration of the server and components, the performance of updates, the installation of patches and troubleshooting, are carried out by TecAlliance employees.

In both cases, you are granted a “direct line” to your personal point of contact. We will then find answers to technical questions and solutions for any faults or errors quickly and professionally.

Support hotline

Our support team is available Monday to Friday, 8 am to 6 pm German time.

TecData Management
Tel: +49 (0)221-6600112
support.cgn@tecalliance.net

TecData Management
TecCMD
Tel: +49 (0)1802-832266* (Terms of trade)
support.muc@tecalliance.net

TecDoc Catalogue
Tel: +49 (0)221-6600112
support.cgn@tecalliance.net

TecOrder 
Tel: +49 (0)1802-832266* (Terms of trade)
support.muc@tecalliance.net

TecParts Data
Tel: +49 (0)221-6600112
support.cgn@tecalliance.net

Support Form
Support Form
Support Form
Support Form

TecRMI
Tel: +49 (0)221-6600112
Tel: +49 (0)221-6600500
support.cgn@tecalliance.net
support.wkh@tecalliance.net

TecSMR
Tel: +49 (0)221-6600112
Tel: +49 (0)221-6600500
support.cgn@tecalliance.net
support.wkh@tecalliance.net

TecVehicle Data
Tel: +49 (0)221-6600112
support.cgn@tecalliance.net

Support Form
Support Form
Support Form

*(€ 0.06 per call from a German landline)

Support Partner

Help Desk Benelux
Belgium, Luxembourg
Tel. +49 (0)1805-65 65 56
support.muc@tecalliance.net

Help Desk Czech Republic
Czech Republic, Slovakia
Tel. +36 1-203 3474
support.cz@tecalliance.net

support.sk@tecalliance.net

Help Desk France
Assistance Golda
Tel. +33 (0)1 46 25 02 92
support@golda.fr

Clients non Francais
Tel. +33 (0)1-42795159
support.muc@tecalliance.net

Help Desk Germany
Austria, Germany, Switzerland
Tel. +49 (0)1802-832266*
support.muc@tecalliance.net
Help Desk Hungary
Bulgaria, Croatia, Hungary, Macedonia, Romania, Slovenia
Tel. +36 1-203 3474
support.hu@tecalliance.net
Help Desk International
Rest of World
Tel. +49 (0)1805-65 65 56
support.muc@tecalliance.net
Help Desk Ireland
Ireland
Tel. 1800 200258
support.muc@tecalliance.net
Help Desk Italy
Italy
Tel. 199 505 570
support.it@tecalliance.net

Help Desk Netherlands
Netherlands
Tel. +49 (0)1805-65 65 56
support.muc@tecalliance.net

Help Desk Norway
Norway
Tel. +49 (0) 1805 65 65 56
support.muc@tecalliance.net

Help Desk Poland
Poland
Tel. +48 501 233 363
support.pl@tecalliance.net

Help Desk Russia
Russia, Belarus, Ukraine, Kazakhstan
Tel. +7 495-940 7729
support.ru@tecalliance.net

Help Desk Serbia, Montenegro
Serbia, Montenegro, Bosnia, Herzegovina
Tel. +381 (0)11 23 10 182
podrska@AutoMARKET.rs

Help Desk Spain
Spain, Portugal
Tel. +34 902-195 857
soporte@tecalliance.net

Help Desk Turkey
Turkey
Tel.: 0850 622 30 60
support.tr@tecalliance.net

Help Desk UK
England, Wales, Scotland
Tel. 0800 0689658
support.muc@tecalliance.net