TecDoc data standard opens doors to markets
Tantivy Automotive is now a TecAlliance data supplier
Headquartered in the heart of Beijing, Tantivy Automotive is one of the world’s leading suppliers of spare parts for Volkswagen, Skoda,
Audi and Seat. It is unique in delivering a comprehensive product line-up with its brands vika and DPA, supplying customers with quality
products in more than 60 countries. In order to further strengthen its position in the global market, Tantivy decided to collaborate with
TecAlliance and become a data supplier for the TecDoc Catalogue. The feedback from customers in various countries proves that this
decision was the correct one. Since then, Tantivy has posted a 150 percent increase in turnover.
The company’s vision is to always be committed to the customer’s success
The company’s vision is to always be committed to the customer’s success. ‘We firmly believe that we can support the customer’s objectives through patience and hard work’, explains Zhongchuan Cao, General Manager of TantivyAutomotive. ‘Honesty, trust, commitmentand diligence have made us into what we aretoday. These qualities will also be the basis ofour success in the future’, Tantivy’s GeneralManager is convinced. However, the experiencedmanager also knows that soft skills alonewill not secure the company’s future.
Since Tantivy was founded in 2003, its strivingfor continuous improvement has enabled itto regularly identify not just successes butalso potential for improvement in its qualitymanagement – for example in the quality ofits spare parts.
Data standard enables business across borders
At Tantivy, data management is also subject tothe continuous improvement process. Until2017, the supplier obtained external assistanceto collect and maintain product data. However,the product data team found the task of keepingthe data at a consistently high-quality level to beincreasingly time-consuming. The ever-increasingquantity of data could hardly be managed.The result: A lack of consistency in the productdata and a partly outdated data pool. ‘Although we were delivering to locationsaround the world, our data was not in line withthe TecDoc standard defined by TecAlliance.This caused a lot of challenges for Tantivy in thebusiness and affected customer satisfaction’.
TecDoc Catalogue – one of the globallyleading catalogues for vehicle spare partsWithin the framework of its strategy for 2017,Tantivy decided on a paradigm shift in data managementand collaboration with TecAlliance.The data specialist isn’t just a door-opener fornew sales channels – it’s also a coach. As theglobal market leader for automotive datamanagement and integrated solutions formanufacturers, traders and garages, the specialist’sTecDoc Catalogue is admittedly oneof the world’s leading and most comprehensivecatalogues for motor vehicle spare parts.Without this data, players in the free partsmarket would be dependent on vehicle manfacturers‘support. This standard makes it easy for suppliers, wholesalers and independentgarages to work together acrossborders.In addition to Asia and North and South America,the TecDoc Catalogue is particularly widelyused throughout Europe. It is absolutelyessential for suppliers to include their data inthe world’s leading parts identification system,which also contains repair and maintenancedata. With the TecDoc Catalogue, yourproducts are in the public eye at the point ofsale, where they are needed. Internationalstandards make collaboration easier and savecosts and time.
Por tanto, la colaboración brinda a Tantivy interesantes oportunidades de crecimiento en Europa y el mundo. En esta plataforma se genera un 70% de la facturación total del mercado posventa del automóvil. Los distribuidores internacionales encontrarán rápidamente las marcas más importantes de Tantivy desde su integración en el TecDoc Catalogue.
The collaboration is providing Tantivy with interestinggrowth opportunities in Europe andworldwide. Global traders have been able tofind Tantivy’s leading brands easily since theywere integrated into the TecDoc Catalogue.
Strict requirements for data suppliers
The success and pervasiveness of the TecDocCatalogue can be attributed to the standardisationof information and the high quality of thedata. To make this possible, data suppliers mustadhere to strict requirements. The vehicle andproduct data must be available in preciselydefinedformats so that TecAlliance can processit for the TecDoc Catalogue at the proven levelof quality and provide it to the business throughvarious interfaces. However, the task of maintainingand entering product data at the qualitylevel required for integration into theTecAlliance system is sometimes quite complex.TecAlliance has provided the DMM data managementmodule to make the process of integrationeasier for suppliers. This data maintenancetool supports the provision of data atmultiple levels. For example, suppliers can usethe correlation with criteria and generic articlesto describe their products. This gives rise tohigh-quality data in the standardised TecDocformat.
„Marktkenntnis, Response-Zeiten und Service von TecAlliance sind wirklich bemerkenswert.“
Continuous on-site support from TecAlliance
The collaboration with TecAlliance entailed internalchanges by Tantivy. Two employees werehired just to prepare the data from DPA andvika. When setting up an internal ‘TecDoc Catalogue’department, the spare parts supplierworked closely with the team in the TecAllianceShanghai office. In addition to the direct contactperson Ling Wang (Account Manager LocalData Suppliers), TecAlliance China employs 36experienced specialists, including those in datamanagement and data standardisation.‘One big advantage was that TecAlliance wasable to provide us not just with experts, butwith native speakers having comprehensivemarket knowledge. The communication, responsetimes and service are truly remarkable’,explains Zhongchuan Cao with satisfaction.Feedback from the market proves that the decisionto choose TecAlliance was absolutely right. The standardised data led to a new global interpretation of Tantivy’s vika and DPA brands.
„Insgesamt konnten wir die Kommunikation zwischen alten und neuen Kunden durch die standardisierten Daten-Portfolios deutlich vereinfachen und beschleunigen“
Tantivy’s sales volume has gone up by 150 percent
The figures speak for themselves: Since thedata was integrated into the TecDoc Catalogue,Tantivy’s sales volume has gone up by 150 percent.‘All in all, the standardised data portfoliosenabled us to significantly simplify and speedup communication between old and new customers.’And this is expected to continue. Afterall, one of Tantivy’s primary objectives is to expandand maximise the professional, high-qualitystandard of data management. In this regard,Tantivy is always interested in a win-winsituation.‘High-quality data makes it possible for Tantivyto access new clustomers and markets. Weshould have chosen TecAlliance a long timeago’, says Zhongchuan Cao. Data managementis just the first of many projects that Tantivywould like to tackle in collaboration with TecAlliance.The next milestone is the introduction ofan online ordering system.